Alternatives to Face to Face Training Service Delivery Training for TCM Providers

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Behavioral Health e-Memo



Alternatives to Face to Face Training Service Delivery Training for TCM Providers

The Behavioral Health Division (BHD) of DHS is pleased to announce the Alternatives to Face to Face Service Delivery trainings for Targeted Case Management (TCM) providers is launching this month.

This training provides implementation guidance for Child Welfare and Mental Health Targeted Case Managers and social service case workers to serve individuals safely via telephone and/or videoconferencing in lieu of a face to face contact.

DHS Child Safety and Permanency and the Behavioral Health Divisions have developed the training to assist social services professionals to assess and address individual and family safety during service delivery. The training provides guidance in order to conduct meaningful meetings via telephone and/or teleconferencing.

Audience: This training is designed to enhance the skills of case managers/case workers who work with individuals in one of the following service areas:

  • Adult Mental Health Targeted Case Management
  • Children’s Mental Health Targeted Case Management
  • Child Welfare Targeted Case Management
  • Foster Care
  • Child Protection Services

The training will be offered via WebEx monthly. It is not necessary to take the course more than once.  

Please see below for details.   

Dates/location: (please note class times: 10:00 – 11:00)

  • October 22 2020
  • November 19, 2020
  • December 17, 2020
  • January 21, 2021

Need an accessibility accommodation? contact no later than two weeks prior to the training.

Registration deadline: Midnight on Tuesday prior to training date.

To register for this WebEx, please go to the Adult and Children’s Mental Health Learning Center for the training listed above.  Use the following instructions for how to enroll in training.  If you do not have a UNIQUIE KEY you will be required to obtain one.

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