-- For immediate release --
Check in online or with your phone, don’t wait in the
office
 The innovative MI-TIME
Line service that allows customers to use their phones or computers to make
appointments or hold their place in line is now available at the North Genesee
County Secretary of State office at 4256 W. Vienna Road in Clio, Secretary of
State Ruth Johnson announced today.
“Customers who can’t hop online to ExpressSOS.com
can now take advantage of the MI-TIME
Line service at our office in Clio,” Johnson said. “After you get in line,
you can run other errands or wait from home or work until you’re ready to be
called up.”
The MI-TIME Line program has now
expanded to 41 offices across the state.
MI-TIME Line sends text updates to notify customers of their estimated
wait time and allows them to request more time if needed. Those who don’t have
a mobile phone can check in at the MI-TIME Line kiosk and get a printed ticket.
Approximately 6 million customers
have used the service to complete a total of nearly 11 million transactions since it
launched
in January 2014. The 43 offices that will offer MI-TIME Line when this
expansion is complete total 56 percent of all office transactions performed
statewide.
The service continues to receive
rave reviews from customers with comments such as these:
- “This
online checking has made it easy to go to the Secretary of State without
missing 1/2 day of work to sit and wait. Thank you for constantly improving
these services.”
- “The
appointment schedule ability is very good service. I had a baby with me and
waiting for an extended period may have been difficult.”
- “Love
the appointment. Was able to do other things and not have to waste time sitting
in line. Very fast and I liked it! Employee was very nice and knowledgeable.”
- “The
SOS has come a long way. This new system is the best thing ever. Keep up the
great work.”
Customers can find participating
offices and reserve their place in line at michigan.gov/mitimeline.
The MI-TIME Line technology is the
latest in Johnson’s efforts to improve customer service. In 2011, she launched
ExpressSOS.com to offer some of the department’s most popular services online.
Customers can simply hop online to ExpressSOS
and use the Print-and-Go feature that allows them to print off a proof of
purchase for tabs to carry until their tabs arrive in the mail. More than 12
million transactions have been completed on the site instead of in branch
offices.
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 A customer uses the new MI-TIME Line system at the North Genesee County Secretary of State office in Clio on April 10.
For media questions, please call Fred Woodhams at 517-373-2520.
Accessing Secretary of State Services:
Don’t come into a Secretary of State office if you don’t have to. We’re betting you’d rather be anywhere else.
Save time by taking advantage of our handy alternatives to waiting in line, including renewing by mail. Many customers don’t need to visit an office in person so remember to hop online, not in line, at ExpressSOS.com, now with Print 'n Go. It's painless.
You now can make an appointment or hold your spot in line at Secretary of State MI-TIME Line participating offices by using your phone or the Web.
Customers may call the Department of State Information Center to speak to a customer-service representative at 888-SOS-MICH (767-6424).
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