Hudsonville SOS office now lets you hold spot in line, make appointments

Michigan Secretary of State sent this bulletin at 02/14/2018 11:00 AM EST
Media Release from Secretary of State Ruth Johnson

-- For immediate release --

Devices that can use MI-TIME Line

Hudsonville Secretary of State office now lets you hold spot in line, make appointments

 Check in online or with your phone, don’t wait in the office

 

MI-TIME Line logo

The innovative MI-TIME Line service that allows customers to use their phones or computers to make appointments or hold their place in line is now available at the Secretary of State office at 5211 Cherry Avenue Plaza in Hudsonville, Secretary of State Ruth Johnson announced today.

“Customers who can’t hop online to ExpressSOS.com can now take advantage of the MI-TIME Line service at our office in Hudsonville,” Johnson said. “After you get in line, you can run other errands or wait from home or work until you’re ready to be called up.”

The MI-TIME Line program is being expanded to 43 total locations across the state over the next few months.

MI-TIME Line sends text updates to notify customers of their estimated wait time and allows them to request more time if needed. Those who don’t have a mobile phone can check in at the MI-TIME Line kiosk and get a printed ticket.

More than 5.9 million customers have used the service to complete a total of 10.8 million transactions since it launched in January 2014. The 43 offices that will offer MI-TIME Line when this expansion is complete total 56 percent of all office transactions performed statewide.

The service continues to receive rave reviews from customers with comments such as these:

  • “This online checking has made it easy to go to the Secretary of State without missing 1/2 day of work to sit and wait. Thank you for constantly improving these services.”

  • “The appointment schedule ability is very good service. I had a baby with me and waiting for an extended period may have been difficult.”

  • “Love the appointment. Was able to do other things and not have to waste time sitting in line. Very fast and I liked it! Employee was very nice and knowledgeable.”

  • “The SOS has come a long way. This new system is the best thing ever. Keep up the great work.”

Customers can find participating offices and reserve their place in line at michigan.gov/mitimeline.

The MI-TIME Line technology is the latest in Johnson’s efforts to improve customer service. In 2011, she launched ExpressSOS.com to offer some of the department’s most popular services online. Customers can simply hop online to ExpressSOS and use the Print-and-Go feature that allows them to print off a proof of purchase for tabs to carry until their tabs arrive in the mail. Nearly 12 million transactions have been completed on the site instead of in branch offices.

For media questions, please call Fred Woodhams at 517-373-2520.

Accessing Secretary of State Services:

Don’t come into a Secretary of State office if you don’t have to. We’re betting you’d rather be anywhere else. 
Save time by taking advantage of our handy alternatives to waiting in line, including renewing by mail. Many customers don’t need to visit an office in person so remember to hop online, not in line, at ExpressSOS.com, now with Print 'n Go. It's painless.
You now can make an appointment or hold your spot in line at Secretary of State MI-TIME Line participating offices by using your phone or the Web. 
Customers may call the Department of State Information Center to speak to a customer-service representative at 888-SOS-MICH (767-6424).