3 more SE Mich. SOS offices let you hold spot in line, make appointment

Michigan Secretary of State sent this bulletin at 03/30/2017 11:19 AM EDT
Media Release from Secretary of State Ruth Johnson

-- For immediate release --

3 more SE Mich. SOS let you hold spot in line, make appointment

MI-TIME Line
MI-TIME Line logo

Customers now can get in line online,
or with phone or text message

Offices in Ann Arbor, Oak Park and Sterling Heights now offer the innovative MI-TIME Line service that allows customers to use their phones or computers to make appointments or hold their place in line, Secretary of State Ruth Johnson announced today.

“Customers who can’t hop online to ExpressSOS.com now can take advantage of the MI-TIME Line service at our offices in Ann Arbor, Oak Park and Sterling Heights,” Johnson said. “After you get in line, you can run other errands or wait from home or work until you’re ready to be called up.”

MI-TIME Line sends text updates to notify customers of their estimated wait time and allows them to request more time if needed. Those who don’t have a mobile phone can check in at the MI-TIME Line kiosk and get a printed ticket.

The Washtenaw County PLUS Office at 295 N. Maple Road in Ann Arbor; the Southeast Oakland County PLUS Office at 13401 W. 10 Mile Road in Oak Park; and the Sterling Heights office at 7917 19 Mile Road are part of the latest expansion of the MI-TIME Line program. By the end of the month, 30 of the busiest Secretary of State offices in the state will offer the service. More than 4 million customers have used it to complete a total of 8.1 million transactions since it launched in January 2014. The 30 offices total more than 40 percent of all transactions performed statewide.

Customers continue to give the system high marks with comments such as these:

  • “I use the in-line online. And during my almost 2 hour wait I played with my kids, cooked and ate dinner with my family. My total time spent in the office was about five minutes :) Great feature!”

  • “The MI time line management service is amazing. I was in and out in twenty minutes. This is so much better than how things used to be.”

  • “Being able to make an appointment ahead of time was super helpful and made the process quick and efficient!”

Customers can find participating offices at michigan.gov/mitimeline. 

To offer this cutting-edge customer-service technology, the Secretary of State’s Office partnered with QLess, whose line-management service has been successfully used by other driver and motor vehicle agencies, amusement parks, shopping malls, and health care and educational facilities to reduce wait times.

The MI-TIME Line technology is the latest in Johnson’s efforts to improve customer service. In 2011, she launched ExpressSOS.com to offer some of the department’s most popular services online. Customers can simply hop online to ExpressSOS and use the Print-and-Go feature that allows them to print off a proof of purchase for tabs to carry until their tabs arrive in the mail. More than 10 million transactions have been completed on the site instead of in branch offices.

For media questions, please call Fred Woodhams at 517-373-2520.

Accessing Secretary of State Services:

Don’t come into a Secretary of State office if you don’t have to. We’re betting you’d rather be anywhere else. 
Save time by taking advantage of our handy alternatives to waiting in line, including renewing by mail. Many customers don’t need to visit an office in person so remember to hop online, not in line, at ExpressSOS.com, now with Print 'n Go. It's painless.
You now can make an appointment or hold your spot in line at Secretary of State MI-TIME Line participating offices by using your phone or the Web. 
Customers may call the Department of State Information Center to speak to a customer-service representative at 888-SOS-MICH (767-6424).