Technical Support

To assist jurisdictions that will be conducting a May election, the following support will be available from the QVF Help Desk and BOE Election Specialists prior to and on Election Day: 

• Saturday, April 29th:  The QVF Help Desk will provide on-call support for technical  EMP/EPB/QVF questions from 9:00 a.m. until 3:00 p.m. Election Specialists are not available on Saturday.  Please call the QVF Help desk if you need assistance on Saturday at 800-310-5697. 
• Election Day (Tuesday, May 2nd):  Election Specialists and the QVF Help Desk will be available from 6:30 a.m. until 10 p.m.

*NOTE:  If your call goes to voicemail, please leave a detailed message and your call will be returned as quickly as possible.  

The number for the QVF Help Desk is:  800-310-5697 

Numbers that can be used to reach Election Specialists: 800-292-5973 or 517-373-0065 (The 517 number must be used after 8 p.m. on election day.)

ePollbook Users:  There are a number of helpful resources on the in the eLearning Center including manuals and tutorial video clips with step-by-step instructions on how to install the EPB software prior to Election Day.

Voting Equipment Vendor Contact Information

Handling Emergencies on Election Day

Before conducting elections on Tuesday, May 2nd, it is important to take a moment or two to review emergency procedures.  Remember County and local clerks cannot shorten or extend the polling hours unless and until directed to do so by individuals who retain the proper legal authority. 

If an emergency occurs within your jurisdiction which could have potentially interrupted the voting process or closes one or more polling places in your jurisdiction, take direction from local law enforcement officials and call the Bureau of Elections as soon as possible.  If it is necessary to evacuate a polling place for any reason, instruct the precinct board to take possession of the poll book before leaving the polling place.

If an emergency occurs outside your jurisdiction which raises questions over the interruption of the voting process or the suspension of the election, do not take action unless or until you receive direction from the Bureau of Elections.  Polling hours cannot be extended beyond 8:00 p.m. without a court order.  The Bureau of Elections will use the MERIT email system for urgent communications.  Be sure to check MERIT email throughout the day.