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June 24, 2026
For Immediate Release
Ottawa County is proud to recognize Sam Bode of the Department of Public Health for outstanding customer service.
Sam recently used his own lunch break to cover another inspector’s pre-inspection, helping keep the process on schedule for a food service establishment. Client experience data shows that 92% of customers rate Sam’s service as helpful and describe him as knowledgeable, respectful, and supportive, even during regulatory interactions. Sam also supports his coworkers, develops multilingual communication tools, and continues to pursue advanced training and challenging assignments. Last year, Sam was recognized statewide as the Michigan Environmental Health Association’s Sanitarian of the Year.
"Whether it’s writing laws, inspecting crime scenes, or inspecting just a kitchen like me, it’s all about service," said Sam Bode, Environmental Public Health Specialist. "It’s all about service to the public, so I think as long as you can always remember that, you’re going to be doing right by the people."
Exceptional customer service is important to Ottawa County government. Each day, employees interact with residents seeking information, resources, and support. Launched in 2012, Ottawa County’s Customer Service Initiative empowers employees to solve problems and ensure residents feel valued and respected. The County’s Customer Service Award program celebrates employees who go beyond expectations while serving the public. By sharing these stories, the County reinforces a culture of excellence, where positive interactions build trust and demonstrate the impact of local government.
Residents who wish to nominate an Ottawa County employee for exceptional service may do so at miOttawa.org/administrator/customer-service.
Pictured Above: Sam Bode
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