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November 25, 2025
For Immediate Release
Ottawa County is proud to recognize Catalina Garza, Road Patrol Deputy, for outstanding customer service. Deputy Garza was nominated for an act of compassion and initiative during a well-being check.
Deputy Garza and a fellow deputy were dispatched to assist an elderly resident in a motorized wheelchair who appeared lost and was repeatedly attempting to cross a busy roadway. After making contact, the deputies learned that the woman’s wheelchair battery had died and the chair could not be transported in a patrol vehicle.
Deputy Garza stepped in without hesitation and chose the simplest and most human solution. She physically pushed the resident and her motorized wheelchair for more than half a mile to ensure she reached her home safely. This quiet act of service demonstrated patience and empathy, and reflects the very best of Ottawa County community policing.
Exceptional customer service is important to Ottawa County government. Each day, employees interact with residents seeking information, resources, and support. Initiated in 2012, Ottawa County strives to empower employees to solve problems, ensuring that every resident leaves an interaction feeling valued and respected. The County’s Customer Service Award program celebrates employees who go beyond expectations while serving the public. By sharing these stories of exceptional customer service, the County highlights its commitment to a culture of excellence, where every interaction builds trust and demonstrates the positive impact of local government.
Residents who wish to nominate an Ottawa County employee for exceptional service may do so at miOttawa.org/administrator/customer-service.
Pictured: Catalina Garza
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