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January 9, 2019
Ottawa County Courts Receive High Marks from Public
Over the Past Six Years, People are Very Satisfied with the 20th Circuit and Ottawa County Probate Courts
For several years, the 20th Circuit and Ottawa County Probate Courts have received high marks from the public regarding their experiences with the court. Using a survey that was administered in courts statewide, the local Circuit and Probate Courts asked court users questions about whether Circuit and Probate Courts were accessible, timely, and fair, and if they were treated with courtesy and respect by judges and court staff.
“Our court serves the people, so their views are critically important in helping us make decisions on how to improve court operations,” said Chief Circuit Judge Jon A. Van Allsburg. Chief Probate Judge Mark A. Feyen also noted, “I am very proud of the hard work put in by our Probate Court employees, and we are committed to being even more efficient and focused on improving service to the public.”
Highlights from the 2018 survey include:
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92% of court users said they were treated with courtesy and respect by court staff.
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88% of court users said the way the judge or attorney referee handled their case was fair.
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84% of court users were able to get their business done in a reasonable amount of time.
“We use the data from this survey to make management decisions that help better serve the public,” said Court Administrator Kevin J. Bowling. “Our goal is for every person who comes through the courthouse doors to be satisfied and treated fairly.”
Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to insure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees, and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors, and others.
The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2018, over 120,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information.
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