Ottawa County Survey Participation Needed | Please answer the phone call

Ottawa County, Michigan sent this bulletin at 04/23/2018 08:00 AM EDT

April 23, 2018 | Media Contact

Ottawa County Survey Participation Needed

Telephone calls will be made through May to residents’ landlines and mobile phones. Help make Ottawa County a better place by taking 15 munites to answer the call.

Starting this week, Ottawa County adults will have the opportunity to give input on their satisfaction with local government services, priorities, tax burden, communication preferences and more. Ottawa County will begin its biennial citizen survey. The survey has been completed since 2006 to monitor citizen satisfaction.

A total of 400 residents will be randomly selected and contacted via phone by Lansing-based EPIC ▪ MRA. The telephone calls will be made through May to residents’ landlines and mobile phones. Participation is voluntary and anonymous. The survey will take about 15 minutes to complete. If selected and called, resident participation is very important to the County. The information from the survey will help County leaders improve services, develop strategic plans, prioritize programs, allocate funds, and improve communication. Results are expected to be available by the end of the summer. Reports from surveys completed in 2006, 2008, 2010, 2012, 2014 and 2016 are available at miOttawa.org.

“Information from this survey is an excellent gauge of whether or not our residents--who are our customers--are satisfied. Are we meeting their needs? Are our priorities aligned with their priorities? And, are we doing this all within a financially acceptable means?” said Shannon Felgner, Ottawa County Communications Manager. "Our hard data shows we are doing things well. We have top credit ratings. We can boast one of the lowest tax rates among Michigan's 83 counties. Our crime rates are relatively low. We're healthy. Our population is growing. I could go on and on. But we also want to hear from our people. That's why we’re asking residents who receive a call to please contribute 15 minutes of their time. The answers help make Ottawa County a better place for all of us,” added Felgner.

Sample questions:
Overall, do you think Ottawa County is headed in the right direction, or, do you think things are pretty seriously off on the wrong track?
What is the single most important issue facing your community that the county government must address?
How would you rate the job that Ottawa County does in managing county finances?
How would you rate the quality of the Ottawa County website?

For statistical purposes, the surveyors will also ask some demographic questions such as year of birth, the number of children the home, educational attainment, race, and household income. The survey is completely anonymous.

Media Contact: Shannon Felgner | Communications Manager | 616-610-4401

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Ottawa County is located on Lake Michigan’s spectacular freshwater coastline where nature is cherished and protected. More than the lakeshore, you’ll find the people of Ottawa County friendly yet driven, working hard to succeed in charming downtown small businesses, at manufacturing hubs with global impact and on acres passed down from generations. We embrace creativity and believe that diversity makes us stronger. We resolve that our public services must be high-quality and cost-effective. We are innovative and never wait for someone to solve our problems for us. We are friendly neighbors chipping in, lending a hand and making sure you know Ottawa County is where you belong.

The Ottawa County Board of Commissioners meets the second and fourth Tuesdays each month at 1:30PM. The public is welcome and encouraged to participate. Meetings are held in the Board Room located at 12220 Fillmore Street, West Olive, Michigan.

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