Attention MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable

Maine Department of Health & Human Services sent this bulletin at 07/19/2024 11:00 AM EDT

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Attention MaineCare Providers: HealthPAS Online Portal, Provider Services, Member Services Unavailable

Jul 19, 2024

This morning, Friday, July 19, 2024, Gainwell became aware that Crowdstrike, a leading security product vendor and supplier for Gainwell, has reported a problem with an update to one of their products. The Crowdstrike problem has affected technology systems worldwide. As a result, the Health PAS Online Portal and the Provider and Member Services call centers are unavailable.

Crowdstrike has identified the fix and is restoring services incrementally. Gainwell is working with its external cloud-service providers to monitor the situation as it unfolds. We do not yet have an estimate for when the portal and call centers will be available. We will provide an update when we have more information.

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