Update on Evergreen Release 3 Rollout

May 28, 2024

To: All Evergreen Users

Evergreen Update:

We are pleased to announce that the following issues were resolved on 5/17/24:

• The Behavior Management Plan (BMP) Attachments no longer copy forward when submitting a revised plan for committee approval, allowing the user to upload new versions.
• Active Person Record Assignments are now displaying in the Person Summary for the Reportable Event Provider users.
• The Person Centered Plan (PCP) Custom List Page ellipsis (three vertical dots) is no longer disappearing after the user attempts to select an inactive row.
• PCP Key Milestones are now copying forward when revising an Annual Plan.
• The Community Case Manager (CCM)/Brain Injury (BI) Care Coordinator roles are able to complete Change Type PCPs with a Change Reason of “90 Day Review”, as the Medical Professional options are populating under the Medical Review Date section now. 
• Reportable Events with a category of Restraint are properly calculating Restraint Time Duration now. 
• The “If Other” text fields in the EIS PCP Annual Medical Appointments have been migrated to the corresponding Evergreen Appointments note fields.  
• The erroneous DD Eligibility forms which were created on BI Person Records during the Release 3 deployment have been removed.  
• The ER Disposition error, "Value cannot be null Parameter 'input'" has been resolved, so Crisis Caseworkers can now complete these forms.  
• The Person Guardianship/Conservatorship Status is now being displayed in the green Person Banner ribbon.
• APS Reports can now be reassigned to a Case Worker from the originating District.

Provider Notices:

Please note that the processing of Prior Authorizations from 5/17/24 and 5/20/24 were delayed by the recent system outages. All PAs were sent to MIHMS for processing on 5/21/24.

Recurring Weekly Provider Meetings are being held every Friday from 8:00am to 9:00am. The meeting is focused on Service Implementation Plan, Reportable Events, and Prior Authorization Provider questions/issues, but is open to anyone who would like to listen. You can register for the Friday morning meeting series by visiting: https://mainestate.zoom.us/meeting/register/tZwodu-przgpH9C1uNo8DsC5T_mbBGjkDC5I

Please Note: You only need to register once to participate in all the weekly sessions.

Thank you to those who participated in the Weekly Provider Meeting held on 5/17/24. In case you missed it or would like to listen to any of the recordings, you can do so by visiting our Evergreen Weekly Provider Meeting Playlist on YouTube to select a specific meeting link, or follow the links below:

5/17/2024 Evergreen: Weekly Provider Meeting

Common Questions/Issues:

Q: How do I submit a Reportable Event if Evergreen is offline for maintenance or down unexpectedly?  

A: We have created an offline (MS Word) version of the Reportable Event form which can be used to submit Reportable Events via email if Evergreen is unavailable. The form is attached to this email and can also be found in the Evergreen Help Center.

Q: How do I update my Service Implementation Plan (SIP) during the Annual Person Centered Planning (PCP) process?

A:  The assigned Case Manager/Care Coordinator will invite each Service Provider to complete a new (blank) SIP based on the waiver services linked to goals during the planning team meeting and then approved by OADS during the State Review.  

Support Resources

The following table is a quick reference guide to the resources available for common topics after the Evergreen Release 3 rollout on February 20, 2024:

If you have any questions or feedback, please reach out to us at Evergreen.DHHS@maine.gov or refer to the project website at https://www.maine.gov/dhhs/eis/evergreen.