Electronic Visit Verification Update

Maine Department of Health & Human Services sent this bulletin at 12/30/2020 03:22 PM EST

Seal Having trouble viewing this email? View it as a Web page.

Electronic Visit Verification Update

The January 1, 2021 Electronic Visit Verification (EVV) implementation deadline is approaching, which means that the current three-day pend process for EVV claims will end on December 31, 2020.

For dates of service beginning January 1, 2021, claims without a verified matching EVV record will pend for up to 30 days and then deny if no verified EVV record is found. 

After January 1, new claims with dates of service from before January 1 will not go through the pend process at all.

In advance of the January 1st deadline, we would like to highlight the following resources:

EVV Implementation Tips covering span billing, GPS exceptions, third party vendor systems, online tools, and more.

Exceptions Requirement Update including the planned removal of two common exception IDs.

Additional information regarding the EVV requirement, including FAQs, are available on our EVV webpage. Please note that we have several trainings and forums scheduled through March 2021 and encourage providers to attend.

Please contact Provider Services with EVV questions: 

Email MaineCare's EVV email box.
Call the EVV Help Desk at 1-866-690-5585, option 3

Update your subscriptions, modify your password or email address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your email address to log in. If you have questions or problems with the subscription service, please visit subscriberhelp.govdelivery.com.

This service is provided to you at no charge by Maine Department of Health & Human Services.