Reminder - Upcoming Electronic Visit Verification (EVV) Trainings and Forums

Maine Department of Health & Human Services sent this bulletin at 03/12/2020 07:10 AM EDT

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EVV Training Opportunities 

*Note – the training sessions are different from, and in addition to, the Provider Forums!

We are offering free training on a variety of topics related to EVV. To prepare for the implementation of EVV requirements, providers are strongly encouraged to attend training regarding the EVV administration functions available on the Sandata portal.

Providers can participate in the training sessions in-person or online through WebEx. When registering, please be sure to select the appropriate option. Attendance is limited, so please register soon to ensure you have a space. 

Training Format and Topics:

Training topics will include, but will not be limited to:

  • Accessing the Sandata EVV portal via the Health PAS Online Portal
  • Performing EVV administration functions such as creating and editing information for employees who will use the system
  • Navigating through the Sandata EVV system
  • Entering and editing visit records
  • Recording visit data using other devices
  • Accessing and reviewing reports 
  • Avoiding EVV visit exceptions

Training Courses and Schedule:

You can register for these courses through the Learning Management System (LMS) system for the following dates and times:

Wednesday, March 18, 2020  

9:00-10:00 AM: Aggregator/ Third Party Integration

Thursday, March 19, 2020  

9:00 AM-12:00 PM: EVV Training

Wednesday, March 25, 2020  

1:00-4:00 PM: EVV Training

Monday, March 30, 2020  

1:00-4:00 PM: EVV Training

Training Location: 

45 Commerce Drive, Suite11B

Training Room II

Augusta, Maine

We will keep providers updated as additional trainings are scheduled.

  • Email MaineCare's EVV email box
  • Call Provider Services at 1-866-690-5585, option 3

EVV Provider Forums

To support providers in their implementation of federal EVV requirements, the Department is holding a series of Provider Forums to answer technical questions regarding the State EVV system and Alternate EVV System Integration process. You can register for the forums through the Learning Management System (LMS).

EVV forums are scheduled for the following dates and times:

  • March 17, 2020      1:00 PM
  • March 31, 2020      1:00 PM
  • April 14, 2020        1:00 PM

Alternate EVV System Forums are scheduled for the following dates and times. We encourage providers interested in implementing an Alternate EVV System to invite their vendor partners to join the forum as well.

  • March 24, 2020      1:00 PM
  • April 7, 2020          1:00 PM
  • April 21, 2020        1:00 PM

 LMS First Time Users

If you have not registered with the LMS, see the LMS First Time User Guide for assistance. To access the guide, go to the Health PAS Online Portal and log into your (Trading Partner Account) TPA. Next, click on the section called "Trading Partner User Training," and you will see the link to the LMS First Time User Guide.

Forum Provider Questions

Providers that plan to attend the forums are highly encouraged to prepare questions in advance of the forums.  Once the forum has started, questions can be submitted for review through the WebEx chat feature at any time. Instructions on how to submit questions will be reviewed during the beginning of the forum.  If you wish to submit questions, please be sure to use your computer to access the WebEx chat.

IMPORTANT: Questions must be submitted, during the forum, in the following format. By including the information below, it will make it possible for State/DXC staff to follow up with answers to outstanding questions.

  • NPI
  • Contact Name
  • Contact Phone Number/Email Address
  • Question

Please note that the team will work to answer as many questions as possible during the call, but due to time constraints, some questions may need to be addressed outside of the forum. For questions that cannot be answered during the call, contact information and question(s) will be recorded, and a follow-up will be completed off-line.

Deadlines Reminder

Personal Care Services (PCS) and Home Health Care Services (HHCS) that require an in-home visit by a provider must begin using EVV by July 1, 2020, with the exception of Home Health providers providing services under Section 40 and Section 43, which have an implementation date of January 1, 2023. Section 40 providers may, at their discretion, choose to utilize an EVV system for HHCS at any time prior to January 1, 2023. 

The pend process we announced for PCS claims with dates of service beginning on March 1, 2020 has been postponed as we continue to verify the successful integration of Alternate EVV systems with the State EVV system. This means claims with dates of service beginning on March 1, 2020 will not be subject to an EVV claim edit. Once we have completed our verification of Alternate EVV system integration, we will notify you ten business days before implementing the pend process. Therefore, you are strongly encouraged to continue your work toward implementation of the EVV requirements to meet the impending deadlines.

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