Reminder - Notification of Upcoming Electronic Visit Verification (EVV) Provider Forums

Reminder - Notification of Upcoming Electronic Visit Verification (EVV) Provider Forums 

To support providers in their implementation of federal EVV requirements, the Department is holding a series of Provider Forums to answer technical questions regarding the State EVV system and Alternate EVV System Integration process. You can register for the forums through the Learning Management System (LMS).

EVV forums are scheduled for the following dates and times:

• February 18, 2020  1:00 PM
• March 3, 2020        1:00 PM
• March 17, 2020      1:00 PM
• March 31, 2020      1:00 PM
• April 14, 2020        1:00 PM

Alternate EVV System Forums are scheduled for the following dates and times. We encourage providers interested in implementing an Alternate EVV System to invite their vendor partners to join the forum as well.

• February 11, 2020 1:00 PM
• February 25, 2020 1:00 PM
• March 10, 2020      1:00 PM
• March 24, 2020      1:00 PM
• April 7, 2020          1:00 PM
• April 21, 2020        1:00 PM

 LMS First Time Users

If you have not registered with the LMS, see the LMS First Time User Guide for assistance. To access the guide, go to the Health PAS Online Portal and log into your (Trading Partner Account) TPA. Next, click on the section called "Trading Partner User Training," and you will see the link to the LMS First Time User Guide.

Forum Provider Questions

Providers that plan to attend the forums are highly encouraged to prepare questions in advance of the forums.  Once the forum has started, questions can be submitted for review through the WebEx chat feature at any time. Instructions on how to submit questions will be reviewed during the beginning of the forum.  If you wish to submit questions, please be sure to use your computer to access the WebEx chat.

IMPORTANT: Questions must be submitted, during the forum, in the following format. By including the information below, it will make it possible for State/DXC staff to follow up with answers to outstanding questions.

• NPI
• Contact Name
• Contact Phone Number/Email Address
• Question

Please note that the team will work to answer as many questions as possible during the call, but due to time constraints, some questions may need to be addressed outside of the forum. For questions that cannot be answered during the call, contact information and question(s) will be recorded, and a follow-up will be completed off-line. A DXC and/or State representative will be in contact within 1-2 business days.

Deadlines Reminder

Personal Care Services (PCS) and Home Health Care Services (HHCS) that require an in-home visit by a provider must begin using EVV by July 1, 2020, with the exception of Home Health providers providing services under Section 40 and Section 43, which have an implementation date of January 1, 2023. Section 40 providers may, at their discretion, choose to utilize an EVV system for HHCS at any time prior to January 1, 2023. 

PCS claims with dates of service beginning on March 1, 202 will be subject to an EVV claim edit. Unless denied for other reasons, claims subject to EVV requirements will Pend for a three-day recycle period if an EVV record is not found, then process to pay.  

Contact Us

• For more information and/or on-going EVV support, please contact MaineCare's EVV mailbox at MaineCareEVV@MolinaHealthCare.Com or Provider Services at 1-866-690-5585, option 3.
• For assistance with registering for the forums, please email the Medicaid Training Center