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There is a rumor that goes around each summer that your gas and electric services can not be shut off on hot days. While there are some limited restrictions, know that your services can be terminated for non-payment even when it is warm outside.
There are certain circumstances in which shut-offs are not allowed. Click here to learn more.
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Don’t fall victim to scammers!
A utility will never call or text you to demand your bank account information or try to have you pay by prepaid card or Western Union to avoid disconnection. Many times, the scammer will call or text you from a spoofed number and it will look like a local number.
If you are the victim of a scam, contact your utility, and if a money scam, also contact the police. Remember, once the scammer gets the money, there is no way to get it back. If you are concerned about your utility bill, call your utility directly.
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Gas and electric companies in MD are granted permission to enter a customer's property to access meters and equipment to ensure safe and reliable utility service. You must allow a utility company access to its equipment for maintenance, readings, and testing purposes or you may be subject to termination/denial of service.
If you are unsure if the person is an actual utility company employee, please call your utility company to verify the representative’s ID to avoid a potential scammer.
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Once a year, the OPC team gets together for an afternoon to recharge and have a potluck lunch at the park. This is our second annual retreat, and it was another one for the books!
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Baltimore Shines is a FREE grant-funded program designed to help eligible Baltimore City homeowners go solar. With this program, eligible homeowners can receive energy-producing solar panels installed on their flat or pitched roofs across Baltimore City at no cost to them.
Possible benefits of the Baltimore Shines program:
- Free Solar Panels: Say goodbye to expensive solar panel installation costs. Baltimore Shines provides free solar panels to eligible homeowners.
- Reduce Energy Bills: Enjoy savings on your monthly energy bills with solar power.
- Extension of Weatherization Program: Baltimore Shines is an extension of Civic Works' weatherization program and Quick Home Energy Checkup service. It's designed to help families reduce costs of utilities.
To qualify, you must:
- Be a Baltimore City homeowner
AND
- Be income-eligible
Income eligibility:
1 person: $26,338 household income
2 people: $35,770 household income
3 people: $45,185 household income
4 people: $54,600 household income
5 people: $64,015 household income
6 people: $73,430 household income
7 people: $82,845 household income
8 people: $92,260 household income
To learn more about Baltimore Shines or to sign up for the program, click here.
For additional information, call Civic Works at 410-929-6139.
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OPC's office will be closed Wednesday, June 19th, in observance of Juneteenth.
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For questions or assistance, contact Brandi Nieland, Director of Consumer Assistance at brandi.nieland@maryland.gov. |
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Your People's Counsel is David S. Lapp. Our team is here to help and advocate for you. We represent Maryland residential customers before the Public Service Commission and federal agencies, and we provide you assistance dealing with your utility issues, including affordable and reliable service.
To see what OPC is currently working on, click here for our recent press releases or click here for our media coverage.
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