IMPORTANT - Solution to Missing Weekly Claim Certification Issues

Maryland Department of Labor sent this bulletin at 04/08/2020 10:04 PM EDT
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Subject: IMPORTANT - Solution to Missing Weekly Claim Certification Issues

Dear Valued Customer,

The Maryland Division of Unemployment Insurance is aware that many claimants have experienced technical issues that caused them to miss the window to file their weekly requests for benefit payment, which are called Weekly Claim Certifications. Please be assured that this will NOT negatively impact the ultimate payment of the full benefit amount for which you are eligible. 

We have implemented a new solution and updated our systems to allow you to file ALL the weekly claim certifications you have been unable to file since filing your initial claim. Starting Thursday, April 9th, you will be able to file ONLINE for each of those missing week(s). Each missing week has to be done one day at a time.  Here are specific instructions on how to file the untimely weekly claim certifications:

  1. You will not need to contact a claim center by phone to request payment for the weeks that you did not submit a timely claim certification. We have reopened your claim certification week(s) so that you may file your missed requests for benefit payment entirely online. 
  2. You will be able to file the missing claim certifications ONLINE between 8 a.m. and 5 p.m. Monday through Friday. Remember, each missing week must be filed one day at a time. As the chart below illustrates, you will need to wait until the next business day after filing a missing claim certification before the next week’s claim certification will be available. 
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3. Once you file all of your missing claim certifications, you will be up-to-date and current on your claim status. Once  you are current on your claim status, you will need to timely file weekly claim certifications each week that you are unemployed. These regular weekly claim certifications can be filed between Sunday at 12:01 a.m. to Friday at 5 p.m. To learn more about this weekly requirement, visit the Weekly Claim Certification FAQ’s.

Please visit our website (mdunemployment.com) to find the latest information during this rapidly evolving COVID-19 pandemic. We apologize for the inconvenience and thank you for your understanding during these difficult and uncertain times.

Thank you,

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Dayne M. Freeman

Assistant Secretary