MOED Seeks A Business Service Representative

Position Announcement

Today’s Date: 04/14/2015                                 

Posting #: 8416

Job title: Business Service Representative

FLSA/ Code/ Status:     Nonexempt / 1223 /CUB unrepresented

Location: 101 West 23rd Street, Baltimore MD 21218

Salary Range: $32,934-$52,180

Status: Full-time- Regular with Benefits

Position Overview:

The Business Services Representative  job responsibilities involves two essential functions: first, recruiting/connecting businesses to services of the Mayor's Office of Employment Development (MOED) by marketing all possible agency resources (customized training, on-the-job training, subsidized employment, tax credits, summer jobs, recruitment services, etc.) and secondly,  developing employment and training opportunities that lead to permanent, full-time positions with benefits and self-sufficient salaries for area job seekers. 

 

Essential Duties and Responsibilities:

  • Demonstrates in-depth knowledge of local and regional Labor Market Information using Department of Labor, Licensing and Regulation (DLLR) and Bureau of Labor Statistics (BLS) databases
  • Utilizes local labor market information (BBJ’s Book of Lists, BLS and DLLR databases, for example) to target new businesses and employers.
  • Identifies business employment and training needs required with changing labor market trends
  • Conducts job matching activities for customers at the Agency Centers.
  • Conducts job development for targeted populations
  • Data enter business contacts
  • Produce monthly reports including;
  • Number of business contacts, business contact information, industry information and, services provided.
  • Number of job orders (received, filled).
  • Customer referral information
  • Analyzes current marketing strategies, MOED strategic plans and uses various methodologies such as focus sessions, surveys, etc. to make ongoing recommendations to achieve and exceed marketing objectives.
  • Markets business services utilizing all available resources to facilitate placement of training and/or job-ready candidates
  • Ensures placement goals are met each month
  • Documents business relationships and follow-up using the assigned MIS (MWE) and other reporting formats
  • Represents MOED and/or provides participation at functions of trade organizations, professional societies, merchant associations, vendor open houses and community events. Maintain effective working relationships with businesses, MOED partners and other city agencies.
  • Negotiates and coordinates completion of training contracts and other workplace agreements.
  • Assists in the development and delivery of specialized sales presentations for employer services upon request, i.e. job fairs, mass recruitments, pre-screening, workplace assessments, ect
  • Performs other duties as required.

 

Knowledge, Skills and Abilities

  • Knowledge of the agency's mission and all services available throughout the agency.
  • Ability to establish and maintain productive working relationships with employers, employees, training vendors, co-workers and workforce development partners
  • Demonstrated skills and ability to use, effective marketing and salesmanship techniques
  • Strong communications skills, ability to demonstrate effective communication orally and in writing, (with an emphasis on business writing) and to analyze written reports and materials
  • Strong presentation skills, ability to speak persuasively, and to close a deal
  • Knowledge of workplace assessment instruments and their application
  • Knowledge of workplace assessment instruments and their application
  • Ability to research businesses, business-related data and labor market information on the Internet and other medias.
  • Ability to prioritize assigned tasks and handle multiple tasks.
  • Ability to perform as a member of a team to assure project completion
  • Ability to recognize business related problems and facilitate resolution.
  • Must be computer literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Access, etc.)

Education & Experience:

  • A Bachelor’s degree from an accredited college or university in Marketing, Economics, Business, Public Administration or another related field
  • Two years of sales experience with one year of which must be in employment or job training related fields that required a high degree of marketing the program or service
  • Or, any equivalent combination of acceptable education and experience.

 

Special Requirements:

  • Maryland driver’s license and daily access to an automobile
  • Criminal Background Investigation

 

MOED Employees receive priority consideration for open positions and must apply within 5 days of posting.

All other qualified applicants should submit a resume to the MOED Human Resources Department  at 417 E. Fayette Street, Suite 466, Baltimore, MD, 21202; via fax:  (410) 396-8132 or via email:  resumes@oedworks.com.Please place job title and posting number in the subject line.

 

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