Coming Soon: New Water Bill for Baltimore City

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Your new water bill

Hey, Baltimore City Water Customers!

We’re thrilled to introduce the newly enhanced water bill for Baltimore City residents – designed with your convenience and transparency in mind. This upgrade is our commitment to providing you with a seamless, user-friendly experience while ensuring accurate and understandable billing information. To learn more, click here.

Bill Mockup

What's New for Customers

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 1. Simplified Billing Statements:

 Say goodbye to confusion! Our revamped bill is now clearer   and more concise, presenting your water usage and charges   in a straightforward manner. Understanding your bill has   never been easier.

2. Enhanced Online Access:

Manage your water bill effortlessly from the comfort of your home. Our user-friendly online portal allows you to view your bill and make payments securely – anytime, anywhere.

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Paying your bill just got easier

 3. Personalized Usage Insights:

 Empowering you to make informed decisions, our new bill   provides personalized insights into your water consumption   habits. Discover ways to conserve water and save on your   bills.

4. Eco-Friendly Initiatives:

We’re committed to sustainability. By opting for paperless billing and embracing digital solutions, together, we can reduce our environmental footprint and contribute to a greener future for Baltimore City.

 Let's go paperless

While we upgrade the system, here are a few key dates to remember.

  • June 12 – 17, DPW customers will notice a message that the Customer Self-Service portal is down. Please note, customers can still pay their water bill using one of the following options:
    1. In-person at 200 Holliday St., Baltimore, MD 21202. Monday through Friday from 8:30 a.m. to 4:30 p.m.
    2. Online 
    3. By mail, using the return envelope included in your water bill.
    4. By phone, at 866-377-0765 — a 24-hour service.
  • On June 17, the portal will go live and become available for customer use.
  • The newly designed water bills will begin to arrive in mailboxes starting the last week of June.