Use the Customer Self-Service Portal to Manage
Your Water Bill Without Leaving Home
The Baltimore City Department of Public Works (DPW) invites you to take advantage of the Water Bill Customer Self-Service Portal. When using the portal, you can manage your water bill account without leaving home or picking up the phone. The portal provides your billing history, payment history, and water consumption history. You’ll have the option of signing up for alerts that inform you when an unusually large amount of water is being used in your home.
The more you know about how much water you use, and when you use it, the more you’ll be able to manage your water usage. DPW has made it easier to register for the portal. City water customers can find their activation codes on the back of their monthly water bills. To access the portal, please visit (https://waterbillportal.baltimorecity.gov/) and follow the log-in instructions.
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Download an exact copy of your paper bill
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View consumption details (monthly, hourly, daily).
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View billing history
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View up to 36 months of consumption history
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Link to external payment website
DPW has made it easier for City water customers to register to use the Customer Self-service Portal. Customers can find their activation code on the back of their monthly water bills. The activation code is bolded and included in the first bulleted item listed on the back of your water bill.
Be on the lookout for the Customer Self-Service Portal postcard! This mailer may have already arrived in your mailbox, and more are set to arrive this week.
Water4All: DPW's New Water Discount Program
Water4All is a new water discount program designed to provide more equitable access to financial assistance for eligible Baltimore City residents who need help paying their water bills. This new water assistance program provides a monthly discount for water and sewer costs based on a percentage of residents’ income. For the first time, tenants who do not directly pay their water bills are eligible to apply for water bill payment assistance.
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Low Income Household Water Assistance Program
The Low Income Household Water Assistance Program (LIHWAP) is a new program providing benefits for water and wastewater costs for low-income households experiencing hardship with their water bills. LIHWAP is administered by the Maryland Department of Health and Human Services and is open to qualifying Maryland residents. This federally-funded program offers eligible households up to $2,000 in assistance.
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