Water Billing: Please Look for Postcard in the Mail

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Wednesday, May 6, 2020

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In the Mail: Postcard for Baltimore City Water Customers
Water Bills Set to Restart May 8


Baltimore City Department of Public Works (DPW) water billing operations are on track to resume Friday, May 8.  It is important to note that every customer will not receive a bill on May 8 as water bills are mailed out in cycles by zip codes.


“To protect our DPW staff from COVID-19, we modified our processes to generate bills and provide customer service assistance while accommodating telework arrangements. Water meters have continuously and accurately registered water consumption during the period of billing interruption,” said Acting DPW Director Matthew W. Garbark.


The Postcard’s in the Mail

Set to start arriving this week, the postcard, “Understanding Your Water Bill,” will provide the following information:

  • Water bills will be larger than the normal amount, covering more than the usual 30-day period.
  • Late fees will be waived.
  • Water service is not being cut off due to lack of payment
  • Customer payment plans and/or water bill assistance are available.
  • DPW’s Customer Support and Services Division is available to answer questions and/or provide needed assistance at (410) 396-5398 or by email at dpw.billing@baltimorecity.gov .



Post card in the mail


CONTACT: 410-545-6541

Kurt Kocher - Kurt.Kocher@Baltimorecity.gov

Jennifer Combs - Jennifer.Combs@Baltimorecity.gov

After hours, weekends, or holidays please call 410-396-3100 for the duty officer.

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.

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For additional information visit: PublicWorks@baltimorecity.gov; Facebook and Nextdoor at Baltimore City Department of Public Works; and Twitter at @BaltimoreDPW or Instagram at @dpwbaltimorecity