- All NORD facilities are currently closed as we are assessing the damage from Hurricane Ida. Please visit our web site at nordc.org for updates on openings.
As the city recovers from the aftermath of Hurricane Ida, below is a quick reference resource guide for you and your loved ones, pulled together from information provided by NOLA Ready.
For the most up to date information, please visit ready.nola.gov.
 Insurance
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If you have insurance, contact your homeowner’s or renter’s insurance provider to file a claim. If you have not filed a claim with your insurance company or provided a copy of your insurance settlement approval or denial to FEMA, you will likely receive a notification that there is "no decision." This means FEMA may need additional information from you to continue processing your application.
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For National Flood Insurance Program questions, send an email to floodsmart@fema.dhs.gov or call 877-336-2627.
For FEMA Assistance
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For survivors who live in one of the 25 designated Parishes for Individual Assistance: Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge and West Feliciana.
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FEMA disaster assistance may be available to help pay uninsured or underinsured losses such as home repair for disaster-related damage, rental assistance, reimbursement for lodging expenses for individuals whose home was inaccessible or uninhabitable during the disaster, medical expenses incurred from this disaster or other disaster-related needs.
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Eligible survivors may be eligible for a one-time payment per household of $500 for immediate or critical lifesaving and life-sustaining items such as water, food, fuel for transportation, or prescriptions.
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FEMA may provide one month of expedited rental assistance to eligible applicants who reported their essential utilities are temporarily unavailable and whose primary home is in the one of the following parishes only: Ascension, Assumption, East Baton Rouge, East Feliciana, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Tammany, Tangipahoa, Terrebonne, and Washington.
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To apply for FEMA assistance, add information or check status, go to disasterassistance.gov or call 800-621-3362.
Visit the Disaster Assistance Calendar for events including FEMA Disaster Survivors Assistance, food & meal distribution, cleaning supplies giveaways, and more.
 As we prepare for the reopening of schools, please get tested for COVID-19 this week, regardless of your vaccination status. Families in the NOLA-PS school community will have access to COVID-19 testing via three NOLA-PS community testing sites. Anyone in our school community can take advantage of the NOLA-PS community testing sites.
These locations will be open to all students and staff within our school community.
NOLA PS School Community Testing provided by CORE:
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Wednesday, 9/15 - Hynes Lakeview @ 990 Harrison Ave. - Testing from 8:30am-3:30pm
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Thursday, 9/16 - Landry High School @ 1200 LB Landry Ave. - Testing from 8:30am-3:30pm
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Friday, 9/17 - Abramson Sci Academy @ 5552 Read Blvd.- Testing from 8:30am-3:30pm
Anyone in our school community can take advantage of the testing sites listed above, as well as any testing site provided by the City of New Orleans.
To get tested, each interested student/faculty/NOLA-PS family member must complete a one-time registration and consent found here: https://www.primarybio.com/l/neworleansps
It's normal to feel overwhelmed, sad, or angry after a disaster. Here are some tips for coping after Hurricane Ida:
 Connect with others: Talk about how you’re feeling with those around you, including loved ones and your neighbors. If possible, try and call friends and family elsewhere to check in.
 Take breaks: Doomscrolling may feel good but it can take a toll on your personal wellbeing. Take some deep breaths. Get off your screen for a bit and step outside, if you are able.
 Eat and sleep as well as you can: This can be difficult but your body needs extra fuel and rest right now.
 Seek support: It's normal to experience overwhelm, anxiety, or brain fog after a disaster. Consider reaching out to the Disaster Distress Helpline by calling or texting 1-800-985-5990. The line offers 24/7 emotional support including in American Sign Language & other language options.
Southeast Louisiana Legal Services is providing free legal assistance to NOLA residents. Have a question about insurance, tenants rights, navigating the FEMA assistance process, filing claims, or another legal inquiry?
 Call the SLLS Disaster Legal Aid Hotline:
1-844-244-7871
Report downed power lines
Stay away from downed power lines and report immediately to Entergy at 1-800-ENTERGY (1-800-368-3749).
Report downed trees
Call 3-1-1 or visit nola.gov/311 to report downed trees in the public right of way. Trees on private property are the responsibility of the property owner.
Stay away from road hazards
Do not touch downed trees or power lines as wires may be energized. Treat every intersection with traffic lights out as a four-way stop. View impassable roads due to debris at StreetWise.
Operate generators safely
- Operate generators in well ventilated locations outdoors away from all doors, windows and vent openings.
- Locate generators so that exhaust fumes cannot enter homes through windows, doors or other building openings.
- Do not refuel generators while they are running.
- Turn generators off and let them cool before refueling.
- Generators get extremely hot and will cause severe burns if not handled with caution.
- Do not store gas or flammable liquids in your home.
Never try to power the house with a generator (back feeding); this is an extremely dangerous practice and could overload circuitry and burn down your home.
There is always a risk of carbon monoxide poisoning when using portable generators that are not well ventilated. Carbon monoxide (CO) is an odorless, tasteless, invisible, poison gas. Every year, 1,500 people die of CO poisoning and 10,000 others need medical attention because of it. CO poisoning is a real threat, one that you cannot see, smell, or taste, but that you can prevent.
Operate chainsaws safely
- Be aware of overhead hazards such as power lines and dead limbs
- Wear eye protection, gloves and closed toe boots
- Avoid wearing loose clothing
- Do not cut anything above shoulder height
- Work with a partner when possible
- Do not refuel a hot chainsaw
- In the event of an accident, call 9-1-1 and hold direct pressure on wound
Food safety
- After an extended power outage, get rid of food that may have spoiled
- When in doubt, throw it out!
Report Damages & Begin Work
File an insurance claim.
If you have experienced damage and have homeowners or rental insurance, contact your insurance company or agent to file a claim. Document your damages via photographs and lists of damaged property and items.
Report structure damage
Help local, state, and federal officials understand the level of damage in Orleans Parish. If your home or business has Hurricane Zeta damage, submit information via the State of Louisiana online survey. You must include photos. Completion of this survey is not an application for or guarantee of assistance, nor does it initiate a claim to your insurance provider. Contact information will be used to provide information on resources available as well as how to apply for any assistance that may be available. Submit at damage.la.gov.
Contact Safety & Permits for work requiring a permit
A permit is not required for general maintenance or clean up. You may need a permit if performing repairs floors, drywall, cabinetry, electrical outlets, or roof framing. Contact Safety & Permits at (504)658-7100, (504)658-7200 or permitinfo@nola.gov for more information. Permits are required before work is performed.
Mold Remediation
Watch for scams
The City of New Orleans warns residents to be mindful of debris removal scams and unscrupulous and unlicensed contractors. Please be advised that neither the City nor its contractors charge for work done on public trees or to remove debris on the public right of way, which includes the area between the sidewalk and the curb. Homeowners should:
- Obtain three bids from various licensed and insured contractors before making a decision.
- Never sign over checks from insurance companies to a contractor or tell a contractor the value of their insurance policy.
- Check the licenses and Better Business Bureau reviews of contractors before making a decision.
- Never allow a contractor to pressure them into making a quick decision.
- Obtain a detailed work plan of what will be done, materials to be used, who pays for materials, timeline to start and complete the project, schedule of payments based on pre-set progress stages.
 Click here to see a map showing the debris cleanup progress.
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During times of disaster, dishonest contractors often try to take advantage of homeowners. Here are some tips for NOLA homeowners to protect against scammers:
1️⃣Get 3 bids: Obtain three bids from various licensed and insured contractors before making a decision.
2️⃣Agree on a work plan: Obtain a detailed work plan of what will be done, materials to be used, who pays for materials, timeline to start and complete the project & schedule of payments based on pre-set progress stages.
3️⃣Careful with insurance info: Never sign over checks from your insurance company to a contractor or tell a contractor the value of your insurance policy.
4️⃣No charge for City of New Orleans work: Be advised that the City, nor City contractors, charge for work done on public trees or to remove debris on the public Right of Way (this includes the area between the sidewalk and the curb).
5️⃣Don't be pressured: Never allow a contractor to pressure you into making a quick decision.
More info at https://ready.nola.gov/recovery
The best way to help in the immediate aftermath of Hurricane Ida is to donate directly to response organizations on the ground in New Orleans or work with one of our disaster response partners in directly aiding the New Orleans community.
NOLA Ready is working with countless community partners to collect, sort, and distribute much needed items to hurricane victims in New Orleans and to neighboring parishes of Tangipahoa, St. John, Lafourche, and Terrebonne.
Immediate Needs
Requested supplies include in the following priority order (highest to lowest):
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Mitigation supplies: e.g., blue plastic tarps, rolled plastic, hand tools (e.g., hammers, skill saws, prybars), boxes, plastic bags, work gloves, cleaning rags, detergent, disinfectant, bleach, mops, brooms, plastic buckets, scrub brushes, dust masks, shovels, rakes
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Baby diapers
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Baby formula
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Pet food & supplies
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Water
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Non-perishable food
All items must be new and unused.
Clothing, toys, and books will not be accepted at this time.
FOR FOOD DONATIONS
Second Harvest Food Bank leads the fight against hunger in South Louisiana by providing food access, advocacy, education, and disaster response. Second Harvest provides food and support to 700+ community partners and programs across 23 parishes.
You can drop off food donations to Second Harvest New Orleans warehouse at
700 Edwards Ave, New Orleans, LA 70123
Monday – Friday, 7:30 a.m. – 3:30 p.m.
If you are purchasing food to donate, please see Second Harvest's list of Most Need Food Donations.
FOR FEMININE HYGIENE, BABY DIAPERS & BABY FORMULA DONATIONS
The Junior League of New Orleans is working with the City of New Orleans to support victims of Hurricane Ida with donations, as well as sending supplies to Southeast Louisiana. The Junior League of New Orleans (JLNO) founded its Diaper Bank in 2014 to help families from the bottom up.
They can accept in-kind donations of new diapers and feminine hygiene products at their headquarters at:
4319 Carondelet NOLA 70115
Monday-Friday, 9 AM - 3 PM
FOR OTHER SMALL INDIVIDUAL ITEM DONATIONS
Bring items to United Way's drive-up drop-off at United Way of Southeast Louisiana (2515 Canal St, New Orleans 70119), Monday - Thursday 10 AM - 2 PM. All items must be new and unused.
FOR LARGE SCALE/CORPORATE ITEM DONATIONS
If you are a disaster relief organization or business that is interested in helping to rebuild our community through monetary or item donations, please reach out to NOLA Ready Community Engagement & VOAD Coordinator, Anna Nguyen, at anna.nguyen@nola.gov.
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