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FEMA Assistance
Applying for Federal Assistance
Today, FEMA is on the ground and going
door-to-door in the impacted area registering individuals for federal
assistance.
You may be eligible to receive direct
federal assistance for temporary housing, home repairs, and for other serious
disaster-related needs, such as medical and dental expenses.
In order to receive federal aid, you must
first register with FEMA, even if you have registered with another
disaster-relief organization. You must use the name that appears on your Social
Security card on your registration. You can register whether you have insurance
or not. While FEMA won't duplicate insurance benefits, it may provide
assistance if you were underinsured.
When completing your registration you will
be asked to provide the following:
- Social Security number
- Address of the damaged home or apartment
- Description of the damage
- Insurance coverage information
- A current contact telephone number
- An address where you can get mail
- Bank account and routing numbers if you prefer direct
deposit of any financial assistance
When registering, individuals will receive
a FEMA registration number. Make sure to save this number, as it will be needed
when contacting FEMA.
Impacted Individuals can register with FEMA
the following ways:
Disaster Recovery Center Services
The disaster recovery center is located at East New Orleans
Public Library (5641 Read Blvd. New Orleans, LA 70127) and is open 9
a.m. – 5 p.m., Monday to Friday. Representatives from
the City of New Orleans, the Governor’s Office of Homeland Security and
Emergency Preparedness, the Federal Emergency Management Agency, U.S. Small
Business Administration (SBA), volunteer groups and other agencies are at the
disaster recovery centers to answer questions about disaster assistance and
low-interest disaster loans for homeowners, renters and businesses. They can
also help survivors apply for federal disaster assistance.
It is not necessary to visit a center to register for and
receive federal disaster assistance. If possible, survivors should register
with FEMA before visiting a recovery center.
Disaster survivors who are deaf, hard of hearing or have a
speech disability and use a TTY may call 800-462-7585 to register. Those who
use 711 or Video Relay Service, or require accommodations while visiting a
center may call 800-621-3362. All disaster recovery centers are accessible and
equipped with tools to accommodate disaster survivors who need
disability-related communication aids. Each disaster recovery center has
assistive technologies for people with disabilities. To arrange to have an ASL
interpreter at the DRC when you visit, call 225-382-1739.
For more information, applicants may contact the SBA’s
Disaster Assistance Customer Service Center by calling 800-659-2955, emailing DisasterCustomerService@sba.gov
or visiting the SBA’s website at sba.gov/disaster. Deaf and hard-of-hearing
individuals may call 800-877-8339.
For information call the FEMA helpline at 800-621-3362,
download the FEMA mobile app, or go online to www.DisasterAssistance.gov or www.fema.gov/disaster/4277.
Case
management services will be offered from 9 a.m. – 5 p.m., Monday to Friday from
the following agencies:
- Associated Catholic Charities – Case management
and needs assessment
- Desire Community
Housing Corporation - Counseling for homeowners
- Metropolitan Human Services District -
Counseling and triage
- Total Community
Action - Assessments to determine eligibility for assistance
- Southeast Louisiana Legal Services - Providing assessments for any legal services needed
- Veterans
Affairs - Providing short-term and long-term assistance for Veterans
- Disabled American Veterans – Providing referral
and assistance
- Louisiana Civil Justice Center - Providing general legal assistance
- Louisiana Spirits – Mental health
Counseling/community resource referral
- Metropolitan Human Services District –
Assistance for addiction, alcohol, gambling and mental health
- New Orleans Mosquito/Termite & Rodent
Control Board – Provide materials regarding insect & vermin control
- Red Cross NOLA - Obtain contact information for
damage assessment and follow up if eligible
- SBP (formerly St. Bernard Project) - Provide information
to avoid contractor fraud and mold remediation, receive applications for debris
removal assistance.
- United Healthcare – provide eligibility
assistance Outreach for Medicaid expansion.
The following partners are offering additional services:
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Airbnb – Offering urgent accommodations. All
service fees are waived for those affected by the disaster and checking in
between February 7, 2017 and February 19, 2017. Visit https://www.airbnb.com/disaster/nola.
Public Safety
As of Feb. 9, New Orleans 7th District
Police Department resumed normal operation. Officers will continue a highly
visible, unified, multi-agency patrol including assistance from the Louisiana
National Guard and other state and local partners. At this time, there are no
reported fatalities. Thirty-three injuries have been reported, 31 of which have
been treated and discharged. Two patients remain in the hospital.
Public safety teams completed two full
search and rescue sweeps of the impacted area and inspected over 5,143
structures.
Shelter and Services at Joe Brown Park
until Wednesday
The temporary shelter at Joe W. Brown
Recreation Center (5601 Read Blvd, New Orleans, LA 70127) will remain open for
impacted residents until Wednesday, Feb. 15. Food, water, cots and blankets are
available to those who use the shelter overnight. Last
night, 60 impacted individuals stayed in the shelter.
Evacuteer and Second Harvest Food Bank will no longer
distribute food and water at the Joe Brown Park Tennis
Center. Additionally, the shelter cannot accept volunteers or
donations at this time. Anyone interested in dropping off or picking up in-kind
donations of food, water or other supplies are encouraged to visit Household of
Faith Church or City Church. Please visit nola.gov for updates on volunteer
opportunities and donation drop-off locations.
SNAP Benefits Replacement Support
The Louisiana Department of Children and Family Services’
(DCFS) is offering temporary replacement SNAP benefit for impacted individuals.
Anyone needing assistance must visit a DCFS location. To find a DCFS office
near you, click here .
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SNAP Replacement Benefits - Victims of a household
misfortune who lost food purchased with SNAP benefits can apply for replacement
benefits through DCFS. Note: An actual loss of food benefits would be required
to be eligible for replacement benefits. To apply for replacement benefits, the
SNAP household must report the destruction or loss of food verbally or in
writing within 10 calendar days of the household misfortune, and then must
execute the sworn affidavit (SNAP 38) within 10 calendar days of the report of
the household misfortune. For the February 7 storm, the deadline to make a
report and file an affidavit will be February 17. If a SNAP household reports
food loss within the 10-day period but cannot travel to a DCFS office to sign
the affidavit due to age, handicap, or distance from the office, a DCFS worker
will mail the affidavit to the household. The head of the SNAP household must
sign it and return it to the Document Processing Center. To find a DCFS office
near you, click here .
- Power outages. If the household misfortune is a power
outage, the power must have been out for a minimum of 24 hours, in keeping with
federal rules. DCFS works with the Louisiana Public Service Commission to
obtain reports of specific areas of power outages.
- Value of Replacement. The value of the replacement
benefit shall be in an amount equal to the value of the lost food purchased
with SNAP benefits, up to a maximum of one month’s SNAP benefits. If eligible,
the replacement benefits are added to the SNAP household’s regular EBT card.
- Lost EBT cards – Current SNAP recipients who lost
their EBT cards during the disaster must contact the EBT Call Center at
1-888-997-1117. A new card will be mailed to them at that time with
instructions on how to activate the card and set the PIN. Clients cannot obtain
replacement EBT cards through the local office.
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More information – Visit the DCFS website at http://www.dcfs.louisiana.gov/ or contact
the DCFS call center at 1-888-LAHELP-U (1-888-524-3578).
Entergy
Service was restored to all customers whose
power could be restored. More than 300 workers, including linemen, gas crew
members, tree trimmers and support staff, combined forces to repair electrical
and gas facilities damaged by high winds and fallen trees.
A customer service team began neighborhood
walkthroughs in the affected area on February 10, 2017, and will continue to
distribute information in the affected areas through early next week. The team
is providing customers with valuable information on Entergy’s power restoration
process, the process to obtain power once residential repairs are made, as well
as gas and safety tips.
Customers are encouraged to go to www.entergy.com to sign up for text
messages. Residents may call 1-800-9OUTAGE to report outages, downed power
lines or gas odors.
School Closures
Until further notice ReNEW Schools
Schaumburg Elementary School will remain closed.
Transportation
The Regional Transit Authority (RTA) is
restoring service to New Orleans East as road conditions and hazards are
cleared. Some routes remain on detour. Due to downed transmission lines, Chef
Menteur Highway will remain closed for the foreseeable future. The detours are
as follows:
Bus Route 64 Lake
Forest
- Buses ending at Walmart – Regular route.
- Buses ending at Michoud/Expedition:
- OUTBOUND: From Bullard to left on Pressburg to left on
Bullard to right on I-10E to I-510 to Chef Menteur Highway exit to left on Chef
Menteur Highway to regular route to Michoud/Expedition.
- INBOUND: From Chef Menteur Highway to right on I-510W
on ramp to I-10W to Bullard exit to left on Bullard to regular route.
Bus Route 65
Crowder/Read
- Buses ending at Walmart – Regular route.
- Buses ending at Michoud/Expedition:
- OUTBOUND: From Bullard to left on Pressburg to left on
Bullard to right on I-10E to I-510 to Chef Menteur exit to left on Chef Menteur
to regular route to Michoud/Expedition.
- INBOUND: From Chef Menteur Highway to right on I-510W
on ramp to I-10W to Bullard exit to left on Bullard to regular route.
Bus Route 94 Broad
- INBOUND: From Chef Menteur to right on I-510W on ramp
to I-10W to Bullard exit to left on Bullard to right on Lake Forest to left on
Mayo to Wilson to right on Chef Menteur to regular route.
- OUTBOUND: From Chef Menteur to left on Wilson to Mayo
to right on Lake Forest to left on Bullard to right on I-10E to I-510 to Chef
Menteur exit to left on Chef Menteur to regular route.
- ***NASA and Chateau
Orleans Apts. will be serviced***
RTA Shuttle Service to shelter at Joe
Brown Park:
RTA is providing shuttle service to the
City’s shelter in Joe Brown Park for residents without transportation.
Pick up points for Shelter Shuttle Service
are as follows:
- Dwyer Road and Wilson
Avenue
- Dwyer Road and Crowder
Boulevard
- Dwyer Road and Wright
Road
The Following Roads Remain Closed:
Vehicular traffic restricted: Chef Menteur
to Dwyer and Wilson to Bullard
Only residents with ID are allowed in
impacted zones
Police closure points:
- Chef Menteur &
Read
- Chef Menteur &
Bullard
- Chef Menteur &
Downman
- Chef Menteur &
Papania
- Dwyer & Bundy
RTA does have a Paratransit vehicle available if needed for
residents requiring special transit services. For more information visit them
online at www.norta.com or call our
customer care Rideline at (504) 248-3900.
Other City Services
Sewerage & Water Board (S&WB) of
New Orleans is fully staffed and operational. S&WB sent 12-person crews to
the impacted area each day since the tornado to assess damage and make repairs
to homes and businesses. Crews have responded to requests from more than 40
residences to shut off water in order minimize damage from private water leaks.
Customers with water-related issues or who are attempting to shut off water for
construction purposes, are being asked to call to 52-WATER ((504) 529-2837).
Entergy, City of New Orleans Parks and
Parkways and the City of New Orleans Sanitation Department have focused efforts
on reopening Chef Menteur Highway so residents can regain access to the main
thoroughfare.
Clean Up
The City of New Orleans activated the
emergency debris removal process. In an effort to streamline recovery, debris
collection and removal of damaged trees on the public rights of way will be
addressed by the Department of Sanitation's contractors in the most impacted areas,
bounded by Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to
Dwyer Road. Only debris resulting from the recent tornado is eligible for
collection by the City's contractors.
Guidelines for Pick-Up and Separation
All debris must be placed in front of your
property in the area between the sidewalk and curb. Regular household garbage
and recycling will be picked up on normal collection days.
- Debris piles are not to be placed on neutral grounds, next
to utility poles, trees, mail boxes, electric or water meters, fire hydrants or
blocking any travel lanes in the street.
- Debris should be separated as follows: household garbage,
construction debris, vegetative debris, household hazardous waste, white goods,
and electronics.
- Citizens do not have to cut and bundle branches in 4-feet
lengths during this designated debris removal period in the impacted area.
Leaves should be bagged.
The Sanitation Department will
systematically remove debris and handle damaged trees on each street.
There is no need to call 311 to report debris piles or damaged trees on
the public rights of way in the area designated above. Collection
timelines will take place on the following dates:
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First Pass: Friday,
Feb. 10, 2017 through Monday, Feb. 13. 2017
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Second Pass: Tuesday,
Feb. 14, 2017 through Friday, Feb. 17, 2017
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Third Pass: Saturday,
Feb. 18, 2017 through Tuesday, Feb. 21, 2017
Collection crews will work from dawn to dusk
each day, pending inclement weather. Each pass will last for four days.
Residents should place all debris out by the first day of each pass.
In addition to the debris contractors,
crews from the Departments of the Sanitation, Parks and Parkways and Public
Works will continue to remove debris and address damaged trees in the entire
impacted area. Calls for debris piles and damaged trees on the public right of
way, street lights, street signs and other matters outside of the area bounded
by Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to Dwyer
Road, should be directed to 311.
In order for debris clearing crews to work
as efficiently as possible, vehicle’s found blocking debris piles from clearing
trucks, will be moved to a nearby location out of the debris clearing zone by
the City of New Orleans Department of Public Works. There is no fee associated
with the moving of vehicles and is only done to ensure a timely clean-up. If
individuals are unable to find their vehicles, please call Parking Enforcement
at (504) 658-8200.
Volunteer Opportunities
City Church of New Orleans
The church will be receiving donations, distributing
goods and dispatching teams to neighborhoods to clean up debris. Financial
contributions and physical items requested for donation including
bottled water, non-perishable foods, new toiletries, flashlights,
batteries, baby wipes, band aids, peroxide, ointment, aspirin and basic first
aid items, can be made at this location.
WHEN: Monday, Feb. 13 – Saturday, Feb. 18
Volunteers should arrive by 9 a.m.
Distribution Center open from 10 a.m. – 4 p.m.
WHERE: 13123 I-10 Service Road, New Orleans,
LA 70128
HOW: Volunteers can sign up at citychurchno.com. City Church is also taking
walk-up volunteers every morning at 9 a.m. Volunteers interested in assisting
with community relief efforts are asked to bring tools such as crowbars,
shovels, work gloves etc. Arrive in pants and work clothes. Wear
closed toe shoes.
HandsOn New Orleans, in partnership with United Way
Seeking volunteers to help clear debris and pack up homes
of impacted New Orleans East residents.
HOW: Advance sign up preferred at unitedwaysela.org/tornadorelief. Arrive
in pants and work clothes. Wear closed-toe shoes.
Household of Faith, in partnership with Samaritan’s
Purse
Household of Faith is seeking volunteer support with
debris clean up, accepting donations/volunteers for sorting of non-perishable
food items, toiletries and cleaning supplies.
WHEN: Monday, Feb. 13 – Friday, Feb. 17
Clean Up Volunteers: 7:30 a.m. and 12:30 p.m.
Sorting Volunteers: 9 a.m. – 3 p.m.
WHERE: 9300 I-10 Service Rd, New Orleans, LA
70127
HOW: Volunteers can sign up at here.
Household of Faith/Samaritan’s Purse is also accepting walk-up volunteers at
7:30 a.m. and 12:30 p.m. Please bring your own lunch or snacks and
water. Arrive in pants and work clothes. Wear closed toe shoes.
Second Harvest
Second Harvest Food Bank is seeking volunteers for food
distribution sites and in the Second Harvest Community Kitchen.
HOW: Volunteers interested in serving are encouraged to
sign up here or by calling (504)
729-2850
SBP
SBP is conducting immediate cleanup of debris and client
intake.
WHEN: SBP will be accepting volunteers daily until
debris clearing is complete.
WHERE: New Orleans East – Exact Location TBD. Sign
up using the link below to learn more.
HOW: Volunteers should sign up here.
United Saints Recovery
Untied Saints Recovery is conducting volunteer management
and debris cleanup.
WHEN: Starting Monday, Feb. 13 at 7:15
a.m.
HOW: Interested volunteers should email volunteer@unitedsaints.org
READY.NOLA.GOV
Citizens are encouraged to sign up for email and text
message alerts by going to http://ready.nola.gov . This service allows
city officials to contact citizens during emergencies, which includes
life-threatening weather events, evacuation or shelter in place information,
and other pertinent emergency information. In addition to the website, the City
operates a Twitter handle: @nolaready.
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