Employee Emergency Communications
Updating Your Personal Information In Adv4
Introduction
Ensuring your safety during unexpected events is our commitment here at the County. That's why we use Everbridge, our critical event communication software. This platform allows us to quickly relay real-time information to you during emergencies via telephone, text message, or email.
Your Information Saves the Day
Your contact details in Advantage4 (AdV4) are essential, acting as Everbridge's lifeline to keep you informed during crucial moments, from severe weather to utility issues. All phone numbers and emails registered as primary contacts in AdV4 will receive simultaneous notifications.
To guarantee receipt of these critical alerts, please update your phone and email contacts in AdV4 by the close of business on Friday, Jan. 12. We've included instructions below for your convenience.
Testing The System
In our ongoing effort to maintain system efficiency, a test alert is scheduled for Wednesday, January 17, at 10:30 a.m. This test will replicate real emergency notifications, reaching all phone numbers and email addresses listed in your AdV4 profile simultaneously. Additionally, a calendar notification confirming this date and time will be sent to all staff from the Kent County Administrator, ensuring everyone is aware and prepared for the test alert.
Stay Connected: Keep Your Info in AdV4 Up-to-Date!
Also, keeping your information up to date in AdV4 is important. Please ensure any changes to your contact information are promptly updated throughout the year.
If you have any difficulties updating your information in AdV4, contact the Information Technology HelpDesk. All other questions related to the software or this request can be sent to communications@kentcountymi.gov.
Step 1: Log Into Adv4 (Advantage4)
An Adv4 icon is located on your desktop or click here to access the system.
 
Step 2: Select Employee Business Role
Once you have logged into the Adv4 system, go to the “Employee” role.
Step 3: Click on the Employee Landing Page Icon
This landing page will bring you to the Manage Employee Information screen.
Step 4: Click on the Profile icon
Step 5: Select Manage Contact Information from the carousel of options
Under Contact Information, a record should appear with your mailing address.
Step 6: Select “Edit” button to update your contact information (primary phone, e-mail address, mailing address)
Scroll to “Phone“ section and enter your primary phone number, type of phone, and which number is “primary.”
Tips
- Only one phone number can be designated as “primary”
- Only phone numbers with a designated phone type will transfer to Everbridge
Scroll to e-mail section and verify or update your e-mail address.
If you have a County email address, it was entered into the Adv4 system as your primary e-mail. DO NOT change your primary e-mail address to a personal email unless you wish to receive all work-related e-mail communication on your personal email.
Step 7: Save Information
Once you have verified or entered all your contact information, click “Update and Close.”
If you updated the information correctly, you will receive a green “Information Saved Correctly” message at the top of the screen.
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