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April 25, 2023
REPORT AN ISSUE WITH A VEHICLE IN
WEST LAFAYETTE, IN
Here's how to report an issue with a Veo vehicle - such as one that is improperly parked - in West Lafayette, IN. In West Lafayette, scooters are allowed to be parked along sidewalks as long as they are parked upright and not parked in a way that blocks accessibility.
- Gather vehicle identifying information. If possible, record the scooter's identification number below its QR code by snapping a photo. You can find the QR code and identification number above the vehicle's digital display.
- If you are unable to capture the QR code and/or identification number, try to record the vehicle's frame number, which is made up of four letters or numbers. You can find the frame number at the bottom of the vehicle's stem.
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Note the vehicle's location. If possible, include a street address or the nearest intersection.
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Send an email to hello@veoride.com. In your email, be sure to include:
- Any vehicle identifying information you gathered, like a photo of the QR code or the vehicle's frame number.
- Vehicle's location and a general description of the issues (E.g., the scooter is blocking an ADA ramp).
- Make sure to note that you are reporting an issue in West Lafayette, IN.
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Attach a photo of the vehicle you are reporting if possible.
- When we receive your email, Veo's customer support team will immediately connect with on-the-ground operations team. A technician in the area will be promptly dispatched to address the issue.
Tips:
- Including a vehicle's QR code and the identification number located below the code will help our team locate the vehicle quicker.
- If that's not possible, try to include as much information as possible, like the vehicle's frame number or specific location.
Veo vehicles have identification marks located on the vehicle by way of a QR code and a 4 digit unique ID located on the front of a vehicle. Residents may use these ID's to report parking violations directly to the company.
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