Consumer News... For You! February 2022

Indiana Office of Utility Consumer Counselor (OUCC)

If you've ever wondered why your natural gas bill includes a "supply charge" or a "delivery charge," you're not alone. The OUCC frequently receives consumer questions about gas bill line items, especially during the winter. We have put together a brief video answering those questions and covering what the charges are about. 

Understanding Your Gas Bill

NIPSCO Gas Rate Case

The OUCC has filed testimony in the Northern Indiana Public Service Co. (NIPSCO) gas rate case, along with more than 1,100 written consumer comments. NIPSCO's proposal would raise the monthly residential gas customer charge from $14.00 to $24.50. The OUCC recommends limiting the charge to $15.75 while significantly limiting the proposed increase on the same charge for small commercial customers. Total gas revenues would rise by roughly half of NIPSCO's request under the OUCC's recommendations. A Commission order is expected later this year.





  • OUCC testimony in the American Suburban Utilities (ASU) rate case is due on Apr. 5. Consumer comments are invited through Mar. 30. The flat, monthly residential sewer rate would rise from $59.08 to $99.66 under the utility's request. ASU provides service near West Lafayette.
  • Comments are invited on Community Utilities of Indiana's proposed rate increases, with OUCC testimony due on Apr. 26. CUII serves portions of 4 northwest Indiana counties. Average water & sewer rates for most customers would rise to $82.60 & $95.83, respectively, under the utility's request.
  • An IURC public field hearing on Doe Creek Sewer Utility's rate request will be set at a date and location to be determined.

February 11 (2/11) is 2-1-1 Day in Indiana & throughout the nation. If you need financial assistance with utility bills or assistance on a wide range of additional matters, the state's 2-1-1 helpline can put you in touch with state and local resources. The service is available 24/7. Reaching it is as simple as dialing the three-digit code or calling 1-866-211-9966.

Call 2-1-1 For Help!

Did You Know?

The OUCC offers tips, case updates, & more on social media: