July 7, 2023
Precautionary Boil Order Remains in Effect in Forest Lake and Hawthorn Woods/Glennshire Subdivisions
Lake County Public Works customers in the Forest Lake and the Hawthorn Woods/Glennshire subdivisions, and select customers of the Villages of Hawthorn Woods and Kildeer, continue to remain under a precautionary boil order.
Aqua Illinois, the water provider for these areas, has been experiencing difficulty with water delivery. Aqua Illinois continues to work on stabilizing their water system by hauling water to supplement their supply and increase pressure. Progress has been made in some areas of the system.
Aqua Illinois is also identifying and correcting leaks in the system. That means residents may see some additional activity in the community as they make repairs. Finding these leaks and making prompt repairs are a sign of progress made by Aqua Illinois and this effort continues to improve the water pressure in the systems. As they address the leaks, they may need to turn off some water valves across the community and it may cause some isolated short-term outages for some customers.
The precautionary boil order remains in effect. Aqua Illinois' water storage is increasing and water quality testing could take place early next week. Learn more.
Bottled Water Distribution for Aqua Illinois Customers
 Cases of bottled water are available for distribution daily from 8 a.m. to 8 p.m. at the Hawthorn Woods Aquatic Center, 94 Midlothian Road, for Aqua Illinois customers only.
Precautionary Boil Order - Things to Know
 A precautionary boil order was issued for this area because the water pressure dropped below 20 psi. When a boil order is issued, it's very important to take certain measures to protect you and your family from consuming water that could be potentially contaminated:
- Boil your water at least FIVE minutes before using it
- Utilize bottled or boiled water for drinking, making ice, brushing teeth, washing dishes and food preparation
- The affected tap water may be used for bathing and/or showering
- The affected water may be used for household cleaning
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