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January 2023
Lake County Public Works (LCPW) wishes you a very Happy New Year. We are proud to serve you by working day in and day out to ensure you have water and sewer services available to you 24/7.
Read below to learn more about the national lead service line inventory initiative, how to prevent frozen pipes, and more.
Help Us Update Our Lead Service Inventory!
 Lake County Public Works (LCPW) along with all water service agencies across the country have been working to develop lead service line inventories as part of new regulations that went into effect to better protect communities from the exposure of lead.
A service line is the water pipe that delivers drinking water from the public water main to the home or business. A portion of the service line is on your property and owned by you. This portion of the service line can be composed of lead if installed before 1988.
LCPW is required by the IEPA to have a service line inventory for all of its drinking water systems. The department has already started this program and will be sending letters to some customers to solicit their help. The letter will ask for you to identify the pipe type coming into your home ahead of the water meter and will also provide some tips on how to make that determination. We appreciate the assistance from everyone who have already participated in this program.
We need your help!
We are encouraging all customers that own structures built in 1988 or earlier, to check the water service line in their home.
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Visit our web page to learn how to check for lead pipes in your home or business.
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Submit our online form to inform us of your water service line material.
If you are a LCPW customer and unable to make this determination on your own, please contact us at publicworks@lakecountyil.gov, or 847-377-7500.
Expect LCPW to continue messaging about lead service lines. A well-developed inventory will allow LCPW to prioritize and strategize the replacement of known lead service lines within the water distribution system.
Learn More
View our list of lead FAQs. If you have any questions about lead that aren’t answered in the FAQs, contact us.
Preventing Frozen Pipes
 Very cold temperatures have the potential cause frozen pipes, which can be very costly to repair.
Exposed pipes, no matter the material, face the risk of freezing and bursting causing significant damage to homeowners. Protect your home this winter by taking the proper precautions. Learn more about what you can do to prevent frozen pipes.
New Online Payment Platform
In November, LCPW launched a new online payment platform that allows customers to view and pay their water and sewer bills. The new online platform, available at waterbill.lakecountyil.gov, offers a user-friendly service and convenient features for customers to manage their account from anywhere, 24/7.
Customers are encouraged to create an account and register in the new platform if they haven't already. When registering, customers will need to provide their customer and account numbers as they appear on their bill.
Customers may receive email notifications about their bill from Invoice Cloud, the platform LCPW now uses. Customers are advised to add the email address no-reply@invoicecloud.net to their safe senders list.
2023 Water and Sewer Rates Changes
Lake County Public Works annually adjusts water and sewer rates in correspondence with our rate study. This is done to reliably fund water and sewer services to homes and businesses as well as the cost to maintain and build new infrastructure.
Due to the CPI being at a 40-year high, the Lake County Board voted to amend this year’s rate increases to be limited to 3% for 2023 in an effort to ease the financial burden on customers. The new 2023 rates with the 3% increase will be reflected in upcoming bills.
LCPW will be completing a new rate study next year. Unlike many County services that are funded through property taxes, water and sewer service and LCPW's capital improvement program are funded by user fees.
Don't Flush Wipes, Rags and Paper Towels!
 We often see an uptick of wipes, rags, and paper towels that clog our sanitary lift stations around the holiday season. Please remember, just because a product is marked “flushable,” does not mean that it can be flushed.
Flushing these items can clog the pipes on your property too, resulting in surprise repairs that can cost a lot of money. Remember, only toilet paper and human waste should be flushed - all other products should be properly disposed of.
Did You Know LCPW Maintains a Levee?
In 1997, the U.S. Army Corps Engineers designed and constructed a one-mile-long levee, which is maintained by the Lake County Department of Public Works, to protect against flooding that plagued the North Libertyville Estates subdivision for years. Learn more about the levee by watching this video. |
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Contact Us
The Lake County Public Works Building located at 650 W. Winchester Road, Libertyville is open to the public. Customers may also contact us virtually with any questions or concerns at:
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