Lake County Receives National Recognition for Exceptional Services
Lake County was recently honored with two awards--the 2018 Tyler
Public Sector Excellence Award for implementing an innovative new
integrated permit and inspection system, and the American Public Works
Association (APWA) 2018 Excellence in Snow and Ice Control Award for being a
leader in snow and ice removal.
"Exceptional customer service is at the forefront of
everything we do as we continue to improve services, leverage technologies, and maximize efficiencies,"
said Aaron Lawlor, Lake County Board Chairman. "These national awards
recognize the cutting-edge work that is happening at Lake County government every day. They
also highlight what makes Lake County great - we work
together with local and regional partners to deliver high quality,
cost-effective services that Lake County families, businesses and taxpayers
value."
2018 Tyler Public Sector Excellence Award
Lake County was recently named a 2018 Tyler Public Sector
Excellence award winner at Tyler's annual Connect user conference. Awarded to
organizations who exhibit leadership, innovation, and excellence by using their
Tyler product in new and effective ways, Lake County's successful
integration of the Tyler EnerGov system has streamlined daily operations.
In 2017, Lake County implemented a new integrated permit and
inspection software system in an effort to further integrate multiple county departments
into a single unified permitting system. This allowed customers to submit and
pay for many permit applications online and review the status of their
applications and inspections using their home computer. Moving to a more
streamlined and efficient permitting and inspection software system provided a better
customer experience and saved valuable time and resources.
"The implementation of EnerGov gave us an immediate
savings in process time," said Matthew Meyers, Deputy Director,
Planning, Building and Development. "We are excited to deliver
efficiencies and convenience to our customers with this new ability to work in
one integrated software system and reduce time handling online applications. This
system was also built to grow with our changing needs, and we have the ability
to bring on additional partners with other units of local government to share
services and work more closely together."
The new integrated permit and inspection
software system has opened the door for shared service opportunities with
municipalities and other local governments in line with Lake County's Shared
Services vision. This creates opportunities for more streamlined permitting
for businesses doing work with the County and other local governments. It
has also made services more accessible to the public via the Citizen Self Service site. The goal
is to improve communication and coordination with municipal and other
local government partners, lowering costs to the taxpayer, and enhancing
customer service.
 Lake County Employees Accept Award at Tyler's Annual Connect User Conference, April 2018
Lake County Awarded the 2018 Excellence in Snow and Ice Control Award!
Lake County received national recognition when presented with
the 2018 Excellence in Snow and Ice Control Award on May 9. The American Public Works
Association (APWA)
gives this award to agencies who promote the best practices in snow and ice
removal while minimizing environmental impacts.
The safety of the traveling public is always the top priority for
the Lake County Division of Transportation (LCDOT). Winter weather can
make traveling to and from work and school challenging. Additionally, emergency
response vehicles need to be able to move quickly through the county. A well
planned and properly executed Snow and Ice Control Program,
incorporating the latest advancements in snow removal, keeps Lake
County residents and businesses moving.
Shane Schneider, LCDOT Director said, “LCDOT is thrilled to earn
this distinction from APWA. Our entire maintenance crew – from the operators,
to the mechanics, and all the way through the ranks – everyone takes such pride
in the work they do to keep the public safe when winter weather strikes. This
recognition means so much to the men and women who put in those long hours and
are ready to serve even when the call comes in the middle of the night, or on a
holiday weekend.”
In addition to the work LCDOT is doing to keep the roadways safe,
the Stormwater Management Commission and the Lake County Health Department support the snow
and ice control program through training, river monitoring, researching best
practices and providing educational opportunities to our regional
partners.
To learn more about Lake County's Award Winning Snow and Ice
Control Program, please visit the website.
 LCDOT Accepts Award at APWA's Snow and Ice Conference, May 2018
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