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Inquiring Minds
How many people work in the 9-1-1
Communications Center? What qualifications are required for the job?
For the second week running, the answer comes
from Perry Polinksi, who is the City’s 9-1-1 Communications Center Coordinator.
I had a few more questions, too.
Question: How
many telecommunicators work in the Center?
Answer:
There are 16 full time telecommunicators
(TCs)
Question: What
kind of training is required?
Answer:
Candidates need to have a high school
diploma or GED and at least 30 college credits or similar experience and
training within a law enforcement agency. Newly hired TCs must complete a
comprehensive 12-week in-house on-the-job training program.
Question:
The Center never closes. So how many
hours do communicators work and what are the shifts like?
Answer:
They work 12-hour shifts from 7 to 7,
either AM to PM on days or PM to AM on nights. There are 2 teams of 4 TCs each
per shift. (The shift minimum is 3 telecommunicators.) They work the following
pattern:
• Work M-T
• Off W-Th
• Work F-S-S
• Off M-T
• Work W-Th
• Off F-S-S
Question:
What’s the most typical call?
Answer:
Quality of life type calls - noise
complaints, parking complaints, and disturbances.
Question
What
are most memorable?
Answer:
In general, calls where a TC’s skills
and training influenced a positive outcome, for instance, saving a life,
apprehending a criminal, or minimizing loss/damage of property.
Question:
What makes a good TC?
Answer:
The ability to multi-task, for example,
to talk on the phone, monitor the radio and type into the computer system all
at the same time. Also, given the schedule they work and the type of calls that
they handle – resilience (with some calls, there is no closure).
Question: How
many calls did the Center handle in 2017?
Answer: The 9-1-1 Communications Center dispatched 69,976 law enforcement, 6,456 EMS
(emergency medical service), and 3,602 fire calls.
Question: What
about texts and Text-a-Tips?
Answer: In 2015, we were the first municipality on
the north shore and the 4th in Illinois to implement a Text-to-9-1-1
program. The Communications Center received 241 Text-a-Tips and 61 Text-to-9-1-1s
last year.
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