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Evanston 311 Celebrates Five Years!

The City’s 311 Center today marked five years of service to the Evanston community! Launched on March 1, 2011 (3-1-11), Evanston 311 is your key to City information and services. 

Meet the Team

Evanston 311 maintains a 10-person staff, including four original staff members and two bilingual (English/Spanish) staff. Annual service requests have more than doubled since Evanston 311 was launched, from 16,840 in 2011 to 35,246 in 2015.

By the Numbers

View and click on the infographic below to see the amazing volume of calls, texts, online chats and service requests handled by Evanston 311 in its first five years.

Contact 311 for Information and Service

In addition to dialing 3-1-1, Evanston community members may now contact 311 by texting 847-448-4311, visiting cityofevanston.org/311, downloading the “Evanston 311” mobile app on the App Store or Google Play, or connecting with Evanston 311 on Twitter and Facebook. Evanston 311 staff also engage with residents and visitors at community events throughout the year.