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May 1, 2026
Learn more about the latest enhancements and bug fixes from the past two weeks, along with the latest news and how-to articles and videos.
You can access training materials on the DX Training website. Let the DX team know if you have a suggestion for training materials you'd like to see added.
Enhancements and Bug Fixes
Aquia Optimize Statistics
If you'd like to find a list of all the files downloaded from your website, navigate to the Statistics tab in Aquia Optimize. On the left, select the Content tab, then the Events tab. Next, on the right side, click the Actions button. You'll see a total number of files downloaded. Click the small down arrow or small caret to the right of the total files downloaded number, and you'll see a list of all the files that have been downloaded from your website.
If you're looking to find the most downloaded external documents from your website and how many were downloaded, check the Statistics tab, Content section, Most Downloads which ranks the most downloaded external documents from your website.
If you'd like these statistics added to your Acquia Optimize report, please create a ticket in ServiceDesk Plus for Web Services > DX Website Support and ask that Event tracking be added to your Acquia Optimize account.
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Need Help?
REMINDER: Need help or think you've found a bug? Submit a ticket through ServiceDesk Plus for DOM DoIT Websites and Digital Services. Please submit a ticket rather than emailing or otherwise contacting the DX team. By using ServiceDesk Plus we can better track tickets as a team and have the solutions available as future resources for all DX team members.
Current Issues List
If you'd like to see a list of all current issues, visit the DX Training website for the latest information.
Training Corner
Stay up to date with the latest training resources designed specifically for content managers. Whether you are looking to enhance your skills or streamline your website updates, this section will keep you informed and ready to tackle any new challenges. Visit the DX Training website to brush up.
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How To: Using FAQs
One problem with using an FAQ list on your website is duplicate content. When the same information is repeated in different formats across your website, search engines see them as competing results. This is especially common when FAQ pages are created to answer questions that could be answered directly in existing content.
Learn the pros and cons of using FAQs on your website, and how to create useful FAQs.
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How To: Using Accordions
Accordions help organize content into sections that can be expanded or collapsed. Users simply click on the title to show or hide the content. Keep in mind usability issues when deciding whether or not to use Accordions.
Hidden text within Accordions is searched and indexed by search engines, but that hidden text may not rank as high as visible text. However, if someone does a search within a page that has an Accordion and the sections are all closed, the search will not find any content in that Accordion.
Learn the pros and cons of using Accordions on your website.
Learning Opportunities
Qualtrics: Stay Up to Date and Get Support
Looking to stay current with Qualtrics resources and program updates? All previous bulletins are available on the Qualtrics Bulletins page anytime.
We offer multiple support options to help you succeed, including on‑demand training, Basecamp resources, one‑on‑one sessions, Office Hours, and more. You can access all of these on the Qualtrics Training and Support page.
Please note the upcoming dates when Jessica Van Heuveln, Qualtrics Product Owner, will be out of the office for work and personal commitments. During these periods, response times may be delayed:
- May 15-18, 2026
- May 20-22, 2026
- June 15-26, 2026
The Qualtrics support team will remain available to assist you. You may submit a ServiceDesk Plus request, join office hours, or schedule a 1:1 session on the page on the DX Training website.
Weekly DX Training Classes
The weekly DX course is designed for new users and those looking for a refresher on the platform basics. You can register directly on the DX Training website: Weekly DX Training Classes.
Weekly Content Manager Office Hours
Need help or have questions? Join our live office hours every Thursday from 1-2 p.m. CST. No registration is needed - simply click the live meeting link available on the DX Training page during the scheduled time. The DX team will be there to assist with troubleshooting, platform refreshers, or any other questions you have.
YouTube Channel
New and updated training videos are being added monthly to the DOM DoIT Digital Experience YouTube Channel and linked within DX Training website pages. You can subscribe to the channel to be notified when new videos are added.
MSF&W Accessibility Weekly Office Hours
Every Wednesday at 9 a.m. CST you can ask MSF&W's accessibility experts your questions. If you are having trouble figuring out how to fix a table or form or need help understanding appropriate alternate text, just pop into the meeting. No reservation is required. Visit Accessibility Training on the DX Training website for the Teams meeting link.
MSF&W Accessibility Training Playlist
You can find past MSF&W accessibility training recordings of topics such as Accessible Images, PowerPoint, Excel Tables, Forms, and more within the DOM Digital Experience YouTube Channel.
CommonLook Training
You can find more information about CommonLook products and links to their training sessions and support on the DX Training website. Find upcoming CommonLook Training Office Hours.
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