Feedback is a powerful tool. That's why ICN launched a new survey platform in 2025, making it easier for our customers to share their experiences. Our team reviews this feedback in real-time so we can respond to our customers' needs.
For us, these results are more than numbers; they are a roadmap to providing Iowa with the most professional, responsive, and reliable network support in the industry.
High Marks Across Key Areas
The survey results highlight overwhelmingly positive feedback, with customers recognizing the ICN team’s expertise, responsiveness, and dedication to mission success.Â
Overall Excellence: Our customers gave us a 4.72 out of 5 for our total support.
Expert Professionalism:Â 100%Â of respondents were pleased with the professionalism of the ICN staff.
Rapid Response: We earned a 4.66 out of 5 for our quick response to customer needs.
Customers also expressed high levels of satisfaction in other critical areas:
Follow-Through: An impressive 78% of customers were "Extremely Satisfied" with how we manage support requests and projects.
Top Support:Â 74%Â gave us the highest possible rating for the support they receive.
ICN has strengthened the state’s cybersecurity posture by integrating new Optical Test Access Points (TAPs) from Gigamon. This infrastructure upgrade marks a step forward in enhancing its Distributed Denial of Service (DDoS) Mitigation Platform and overall network visibility for Iowa’s critical services.
By connecting directly to the fiber optic infrastructure, the TAPs ingest traffic at various Network points, then aggregate that data into the Gigamon platform for network visibility.
This upgrade included replacing legacy hardware with new units that can tap into our 100 Gigabit (Gb) connections. While the previous platform was limited to 10 Gb links, this increase in capacity allows ICN to filter high-speed data for security threats—keeping Iowa’s critical infrastructure safe through enhanced situational awareness.
ICN successfully completed equipment upgrades in Mason City, Garner, Algona, and Estherville, providing a dedicated 10 Gb connection at each of these key aggregation sites along Highway 18.
This 10 Gb upgrade ensures that rural Iowa schools and hospitals have the same high-speed reliability as urban centers.
We have completed upgrades at 96 locations thus far. Work is currently progressing at 15 additional sites.
🛡️We are thrilled to share some fantastic feedback regarding our team’s recent work. At ICN, our goal is to provide seamless upgrades that strengthen our customers' defenses without disrupting daily operations.
Recently, a customer reached out to highlight the exceptional support they received.
Outreach Highlights
ICN Joins CBAN as a Broadband Advocate
Strengthening Our Network with CBAN
ICN is proud to be an official broadband community advocate! By joining the Community Broadband Action Network, we are staying at the forefront of telecom innovation and collaborative strategy to better serve our community.
We are kicking off our outreach efforts at the CBAN 2026 Spring Summit; featuring a morning session where our Executive Director, Ryan Mulhall, will join Curtis Dean to present ICN's strategic roadmap for 2026 and beyond.
While you're scrolling, data is moving through Iowa at a speed that defies logic.
We use tiny strands of glass to move the state’s most critical data near the speed of light.
From hospitals in the west to schools in the east, we’re the fiber-optic backbone connecting all 99 counties.
Nurturing Next-Gen Networks
It's 2026 and we’re here to empower the next generation of Iowa leaders! We’re kicking off the new year by doubling down on programs that put students in the driver’s seat:
SYBAC: Iowa students leading the way on community projects and statewide cybersecurity awareness.
Peer to Career: Connecting Ottumwa Job Corps cabling students with real-world mentors and inspiring Iowa career paths.
Iowa will receive $209,040,064 in federal funding as part of a new $50 billion nationwide initiative aimed at strengthening and modernizing rural health care, the Centers for Medicare & Medicaid Services announced.
The Iowa Department of Education is using new technology to protect Iowa schools. The technology was rolled out to more than 1,400 schools, allowing police to pinpoint where in a school a 911 call is made.
ICN's News and Updates Bulletin is your monthly source for everything happening with Iowa's critical infrastructure. Subscribe here to get it delivered directly to your inbox and catch up on key infrastructure projects, new services and customer stories, and telecom and security updates.
