News & Updates
 ICN selected a group of Iowa high school students to participate in the Statewide Youth Broadband Advisory Council (SYBAC). The council is an opportunity for students to research and discuss Internet topics, explore Iowa's technology companies, learn about coding, complete cybersecurity certification training, and much more.
During the school year, students will connect with ICN staff, work on a cybersecurity community service project, and get career insights from technology leaders. They'll also share with each other interesting tech news topics that they've researched.
➡️ View a listing of students selected for the 2025-2026 school year. Students Selected for Statewide Broadband Council
 ICN announces that it has successfully completed an equipment upgrade at multiple sites in Western Iowa along Highway 30.
The new equipment now offers a dedicated 10Gb connection at each aggregation location in Sioux City, Mapleton, Ida Grove, Denison, Carroll, Jefferson, and two Boone sites. Local healthcare entities, 911 public safety answering points, government offices, and community college sites all benefit from the added redundancy.
➡️ Read the article, ICN Boosts Network Redundancy in Western Iowa, for more details on how the installed equipment allows for Ethernet and IP services to pass through the Network on redundant infrastructure.
Service Highlight
Demonstrating a Customer-Focused Commitment
As we close out fiscal year 2025, we want to highlight the amazing work of the entire agency in fulfilling customer requests.
When a customer requests a service or needs a quick fix, they submit a ticket, and various teams within ICN take care of the request. This year was especially busy, with nearly 5,500 tickets managing to meet our customers' diverse needs.
The volume of tickets we handled in Fiscal Year 2025 shows how active our Network is and how many different ways we provide support.
📊 Read about the number of cases, internal incidents, and customer-facing incidents we completed. The Backbone of Customer Service: Everyone Plays a Part
|
Customer Testimonial
👏 We're always happy to hear from our customers. Our TAC cabling team is committed to providing outstanding support. We assist the Iowa Department of Administrative Services (DAS) with everything from relocations and reconfigurations to troubleshooting data and communications issues.
|
