ICN is introducing a new vision, operational goals, and strategic emphasis, as part of our broader strategic initiative. With the new direction, we are committed to ensuring secure and reliable communications for our authorized customers, and we are dedicated to providing critical infrastructure for all Iowans.
New Vision Statement: The ICN delivers essential communications services to our customers, allowing them to better serve Iowans. We enhance critical infrastructure and foster public-private partnerships that drive innovation, economic development, and connectivity across the State.
Four Operational Goals for Fiscal Year 2026:
Decrease Expenses by driving fiscally responsible behaviors and policies.
Increase Revenue with monthly recurring revenue growth. We do this by engaging with customers to meet broadband needs.
Improve Customer Outcomes by maintaining 99.999% network uptime. We do this by delivering proactive and high-value services.
Make Our Jobs Easier by streamlining internal processes and support systems.
Iowa summers have very unpredictable weather, which can get pretty intense. Summer often has weather events such as tornadoes, floods, and thunderstorms. The team at ICN has experience handling these kinds of situations. We’ve put in a lot of effort to reduce risks, develop strategies, and bounce back when disasters happen.
As August marks National Emergency Management Awareness Month, we want to highlight our partnerships and how our fiber optic Network is the connectivity backbone for public safety and emergency management for all 99 counties in Iowa.
If your technology team is short on resources or needs additional support, look to the ICN for assistance. We offer professional support hours to help customers with firewall modifications, network designs, and security initiatives.
✉️ Contact your ICN account manager to learn more about this new support opportunity.
CISA’s Logging Made Easy (LME) provides a free, easy-to-deploy log management solution. It includes real-time threat alerts, customizable dashboards, and community collaboration on GitHub, helping small to medium-sized organizations improve their cybersecurity.
Highlights from Social Media
Happy 10th Workiversary, Richard!
For a decade, Richard has been a vital member of our TAC team as a custom wiring and communications technician. When he's not managing cabling on the Capital Complex or handling FirstNet installations, he's got a need for speed! In his free time, he enjoys Formula 1 Racing and long rides on his Harley.
Happy 811 Day, Iowa One Call!
Always call 811 before digging—it's essential for safety and required by Iowa's One Call law. Remember to call at least two business days in advance to protect yourself and our utilities.
15 K-12 science, technology, engineering, and mathematics (STEM) teachers from across the United States have been named 2025-2026 Albert Einstein Distinguished Educator Fellows.
Iowa DNR’s new “5 Years of Derecho Recovery” interactive map highlights the impact, response and recovery to the August 2020 Midwest derecho across Central and Eastern Iowa. ~ Source: Iowa DNR
University of Iowa Health Care Medical Center is once again ranked among the nation’s “Best Hospitals” and the No. 1 hospital in Iowa, according to the 2025-2026 rankings published by U.S. News & World Report.
