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Providing Customers with a Collaborative Team Strategy
As we begin 2025, our Business Services division has restructured into new customer service territories to dedicate a top-notch team atmosphere to all customers we serve.
We have grouped our service areas into three teams:
West
Central
East
Each team includes an Account Manager, an Account Consultant, Project Manager, and Sales Engineer. With this new structure, we are enhancing customer satisfaction and ensuring we deliver exceptional service.
Connect with us online, if you would like to reach your dedicated team to learn more about the services ICN offers.
We have fine-tuned technology and provide dedicated service and support to our customers. With approximately 3,400 miles of state-owned fiber optic cable and leased connections with the private sector, we’re helping our authorized customers carry on their mission to deliver a range of services to the people of Iowa.
We know Data Privacy Week is over, but we want to continue to highlight this effort to empower individuals and businesses to respect privacy, safeguard data, and enable trust. The National Cybersecurity Alliance has resources and guides available to help spread awareness about online privacy.
Proactive Monitoring: Our 24x7 NOC monitors network performance, identifying and addressing potential issues before they escalate into major outages.
Reduced Repair Time: With dedicated support, repairs are resolved quickly, leading to faster service restoration. ICN’s standard is a 6-hour SLA.
Faster Response Time: When issues occur, technicians are immediately available to investigate and resolve problems, minimizing downtime and disruptions.
K-12 Education Updates
Free Resource
The Cybersecurity Assistance Services Program is a no-cost service designed to strengthen the cyber resilience of U.S. State, Local, Tribal, and Territorial (SLTT) government organizations. This program is available to all MS-ISAC and EI-ISAC members, with priority given to members managing critical infrastructure in high-priority sectors, including: Elections, Healthcare, K-12, and Water and Wastewater.
Funding Year 2025, Form 471 Application Filing Window Opened January 15.
The E-Rate application filing window opened on January 15 and will close on March 26, 2025. The E-Rate section of USAC's website provides resources for new applicants or applicants continuing to participate in the program.
The 2025 Presidential Primary Sources Project (PPSP) program is in full swing, and we want to encourage Iowa K-12 schools and libraries to take advantage of this wonderful opportunity from Internet2.
➡️ It’s easy to sign up for this free service, which is a partnership between Internet2, the National Park Service, and the National Archives.
➡️ These sites present a series of free 45-60 minute interactive videoconferencing programs aimed at students in grades 4-12.
A big shout out to our amazing Project Manager, Deb! During a meeting with one of our customers, they pointed out how much they appreciate her unwavering support, even on projects that aren't directly hers. They also noted that she is always so friendly, knowledgeable, and helpful.
Iowa Hospitals Chosen for Best-In-State by Newsweek
Newsweek named 17 Iowa hospitals in their America's Best-In-State Hospitals 2025. ICN has been dedicated to providing connectivity services to the healthcare sector, and we congratulate all the healthcare sites recognized.
Iowa State University will again work with the U.S. National Science Foundation (NSF) to build America’s CyberCorps. The NSF recently announced $15 million in grants to four universities, including Iowa State, to support the CyberCorps Scholarship for Service program.
Cybersecurity and AI ran "neck and neck" according to NASCIO's executive director, but for the 12th year running, security is the top priority of state technology officials.
The state of Iowa has selected Tyler Technologies, a software and technology service provider based in Plano, Texas, to provide new public safety solutions to the Iowa Department of Public Safety (DPS).
