The weeks leading up to July 1 and the upcoming weeks have been busy for ICN, ensuring that State government functions properly for Iowans during the State agency restructuring.
This work has involved processing orders for cabling, data, and voice service requests. ICN’s work ranges from installing or removing cabling for office relocations, as agencies consolidate and merge. It also includes office workstation reconfigurations and infrastructure upgrades to handle voice and data requirements for new employees. From placing and managing the orders, to validating that the account and billing are accurate, it takes all hands on deck to make sure the restructuring stays on track.
🕮 Read some helpful tips for customers.
- Verify who is authorized to place an order or change an order.
- Can one person be authorized to place orders for multiple agencies?
- For Voice Customers, confirm that your 911 information is accurate.
- What if a project was being planned before restructuring?
