DOW NR 12-04-2023 (DOW to conduct water service line inspections beginning January 2024)

LIHUE – The Department of Water (DOW) will be conducting water service line inspections at meter boxes island wide to identify pipe materials delivering water to residential homes and businesses in compliance with the U.S. Environmental Protection Agency’s (EPA) Lead and Copper Rule Revision (LCRR) drinking water rules.  

Water service will not be impacted during the inspections; however, customers are asked to ensure their water meter boxes are accessible by removing parked vehicles, landscaping or other debris that may block personnel access.  Water meters are typically located near the county roadway or sidewalk outside of the property line. 

During inspections, DOW and its contractor will be opening water meter boxes to visually determine the pipe material in the water meter box and will conduct a visual inspection of the above ground waterline that enters the home.  If the pipe material of the waterline entering the home cannot be easily identified, DOW personnel may request access from the property owner to conduct the inspection on their property. 

DOW personnel and its contractor will begin its island wide inspections in January 2024 between the hours of 8:30 a.m. to 3 p.m., Monday through Friday, except holidays, until all required inspections are completed.  Official inspection personnel will have a DOW employee or DOW contractor photo identification and will be arriving in an official DOW vehicle.  DOW employees or their contractors will never ask for payment or personal information from customers while working in the field or during the inspections.   

For more information on the upcoming water service line inspections, please contact the Department of Water at 808-245-5455 or email LCRR@kauaiwater.org.