To figure out how to meet our customers’ needs (including those we didn’t even know they had), the Census Bureau created an overall story using metrics. Read More
You serve a wide variety of citizens with diverse needs. Anticipating and recording their behavioral responses to outreach -- let alone putting a measure of value on those responses -- can seem like a winding road of guesswork. The distance between outreach and outcomes is broad and intricate. How can you reliably measure the ROI of your communications? Read More
Ongoing education in the workplace is essential, but the way that education is delivered is changing. See how your organization can go from expensive, time-consuming training sessions to mobile, easy online learning sessions. Read More
