 In this e-mail, you'll find:
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Customer Connections - November 2023
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Notice of Rescheduled Public Hearing
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Notice of New Bill Pay Address
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FPUA Awarded $5.8M of Federal GRIP Grant
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FPUA Outage Map
1. Customer Connections - November 2023
This month, FPUA is thankful and celebrates the many ways our team gives back to the community, plus ways you can join our team. The City of Fort Pierce also shares ways to get involved and Revitalize Your Neighborhood.
Customers previously received notice of a proposed adjustment to the water and wastewater rates scheduled for adoption on September 19, 2023, which, if adopted, would have become effective October 1, 2023. In order to provide additional time for public feedback, Fort Pierce Utilities Authority has rescheduled the second reading and adoption hearing.
The rescheduled hearing will be held on Tuesday, November 7, 2023, commencing at 4:00pm, or as soon thereafter as may be heard, in the City Commission Chambers, 100 North U.S. 1, Fort Pierce, Florida, during which Fort Pierce Utilities Authority will consider, on second reading at a public hearing, adoption by resolutions of an increase of 7.07% to its water and wastewater rates, that if adopted will become effective January 1, 2024.
The proposed rate changes respond directly to inflation and the rising cost of materials and labor, as recommended statewide by the Florida Public Service Commission.
Public utility systems like FPUA are owned by the people we serve. The purpose of the public meeting is to solicit public comments regarding the proposed changes. We value your feedback, and encourage you to learn more about our many services and provide your feedback at the upcoming public hearing.
Additional information is available at www.FPUA.com.
3. Important Notice: New Bill Pay Mailing Address
 IMPORTANT NOTICE: The address for mailed utility payments has changed and customers wishing to pay their monthly utility bills via mailed payments are asked to please mail your payments to the following address:
Fort Pierce Utilities Authority
PO Box 162644
Altamonte Springs, FL 32716-2644
Payments that were mailed in by physical check to the prior address will be forwarded to the new address but may experience a slight delay caused by the forwarding process. If you have mailed a payment to the prior address and are concerned that it could be received after your cut-off date, please contact a Customer Service Representative at 772-466-1600 ext. 3900. We are happy to help.
Customers are also welcome to use any of our other convenient payment options available including:
- Online at www.FPUA.com/Account-and-Billing
- At our walk-up kiosk, 24/7, located on the west side of FPUA's Administration Building at 206 S. 6th St.
- Over the phone, 24/7, by calling 772-466-1600 ext. 7100
- By dropping your payment in the drop box also located on the west side of the Administration Building
- At our Customer Service lobby at 206 S. 6th St., 8am-5pm weekdays
- Or by visiting any of the following partner locations:
- Cash Plus at 2059 S. US1 - K-Mart Plaza (772-466-8669)
- Down South Beverage & Check Cashing at 420 N US1 - Inside Cartoon Carwash (772-466-8111)
- Seacoast Bank at 1901 S US1 (772-466-3401, for current bills only)
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PLUS all Pay Near Me locations (Click here for a map of all locations, which includes Walgreens, CVS, WalMart, 7-Eleven, Family Dollar and more)
Thank you for understanding and for allowing FPUA to serve you in all of your hometown utility needs.
4. U.S. Dept. of Energy Selects FPUA for $5.8M grant
 The U.S. Department of Energy (DOE) selected Fort Pierce Utilities Authority to receive $5,828,993 to enhance and modernize the Fort Pierce electric grid. The funds will advance FPUA’s broader initiative to storm-harden and modernize the electric grid ensuring grid reliability and quality of service for our customers.
“Today’s announcement represents the largest-ever direct investment in critical grid infrastructure, supporting projects that will harden systems, improve energy reliability and affordability,” said U.S Secretary of Energy Jennifer M. Granholm. “Extreme weather events fueled by climate change will continue to strain the nation’s aging transmission systems, but President Biden’s Investing in America agenda will ensure America’s power grid can provide reliable, affordable power.”
“FPUA is incredibly proud to bring this support and funding to our community,” said Javier Cisneros, FPUA Director of Utilities. “These projects empower FPUA to maintain reliable electric service while reducing impacts on the grid caused by unexpected outages, extreme weather, and natural disasters. This project also represents tremendous effort by our electric and grant writing teams to build more resilient and sustainable infrastructure for Fort Pierce with support from grant funding.”
5. FPUA Outage Map
When storms arrive, FPUA's TeamUA mobilizes to ensure that our customers stay connected. We track outages on a public FPUA Outage Map so that you, our valued customers, can see the outages we are tracking and addressing. We also provide updates on Facebook and via e-mail, with text updates currently in development. We thank you for your patience and understanding during critical outages while our field crews work to safely restore your power as quickly as possible.
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