DPW Service Level
Special Waste Collection Event (i.e., Household Hazardous Waste, electronics recycling, and document shredding) will take place on one Thursday and one Saturday each month through March 2024 at RFK Lot 3, 2400 E Capitol St. NE (across from the DC Armory). View the current schedule here. The Next Event is Saturday, March 16th, 7 am to 2 pm.
Please be advised that after Saturday, March 16th, the Special Waste Collection Events will be conducted twice quarterly.
Here are the dates for the future special waste collection events:
- Thursday, June 27th from 10am to 2pm @ Anacostia Skate Park 1500 Anacostia Drive SE)
- Saturday, June 29th from 8am to 2pm @ Cater Barron Tennis Center 1698 Kennedy St NW
- Thursday, September 19th from 10am to 2pm @ Anacostia Skate Park
- Saturday, September 21st from 8am to 2pm @ Carter Barron Tennis Center
The Department of Energy and Environment will still have E-cycling events. Visit https://doee.dc.gov/ecycle for more information
Spring Services
Spring is almost upon us! Spring operations are an opportunity to remove the dullness of the winter months and bring spring sparkle and shine to the District. Assigned Mechanical Street Sweeping resumed Monday, March 4th. Parking enforcement issued warning tickets to vehicles parked during Street Sweeping hours for the first week. The warning period is from March 1 – March 10th. Beginning Monday, March 11th parking enforcement will be issuing tickets for vehicles parked on Assigned Mechanical Street Sweeping streets during sweeping hours. The full complement of spring services includes street sweeping, street cleaning, alley cleaning, mowing/grounds maintenance, and graffiti removal. For more information regarding DPW spring services visit dpw.dc.gov/page/spring-operations
Holiday Tree Collection
Residents should place their trees at the point of trash collection. Residents can also submit a 311-yard waste service request for collection. Please be sure to specify in the comments that a holiday tree is being collected in the service request notes.
Unified Communication Center UCC
DPW is committed to delivering efficient and effective services to our residents and quickly resolving issues. As our partner in providing streamlined and effective resolutions, we wanted to share the best channels for residents to utilize.
In order to improve our customer service and our internal tracking mechanisms, DPW launched the Unified Communication Center (UCC) in November 2023 aimed at decreasing our response and resolution times. Through the UCC, we have consolidated our call centers and phone numbers into one accessible line. In February 2024, our average hold time was under 2 minutes, affirming our swift assistance for all callers. We also consolidated our emails into one central address. Each contact, whether by phone or email, is provided a Service Request (SR) if they don’t already have one. For a service inquiry, our representatives offer service information and pass along Service Level Agreement (SLA) benchmarks. In instances where an SR is past our SLA benchmarks, our operational escalation team intervenes to quickly resolve the outstanding request.
To ensure smooth communication for everyone, as a first step, we kindly request you share the contact details of the UCC with all members in your office and constituents who reach out to you. This will make the service resolution process quicker for residents and raise awareness about DPW's new communication center. DPW’s leadership team is here to address continual issues or problems that have not been addressed satisfactorily by the UCC.
The UCC is still new, and staff are still learning. If you have used the UCC, please share feedback on what’s working well and what needs improvement. We’d love to hear from you so we can continue to improve!
UCC Phone: (202) 673-6833 (Mon – Fri) 8:30 am – 4:30 pm
Central Email: dpw@dc.gov.
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