DPW Service Level
Special Waste Collection Event (i.e., Household Hazardous Waste, electronics recycling, and document shredding) will take place on one Thursday and one Saturday each month through March 2024 at RFK Lot 2, 2400 E Capitol St. NE (across from the DC Armory). View the current schedule here. The Next Event is Thursday, March 7th, 10 AM – 2 PM.
Spring Services
Spring is almost upon us! Spring operations are an opportunity to remove the dullness of the winter months and bring spring sparkle and shine to the District. Assigned Mechanical Street Sweeping will resume Monday, March 4th. Parking enforcement will be issuing warning tickets to vehicles parked during Street Sweeping hours for the first week. The warning period is March 1 – March 10th. The full complement of spring services includes street sweeping, street cleaning, alley cleaning, mowing/grounds maintenance, and graffiti removal. For more information regarding DPW spring services visit dpw.dc.gov/page/spring-operations
Holiday Tree and Greenery Collection
January 3, 2024 – March 2, 2024
DPW is working hard to pick up your trees through March 2. Thanks for your patience!
The DC Department of Public Works (DPW) will collect holiday trees and greenery from January 3 through March 2 from DPW-serviced households, which includes single-family homes and apartment dwellings with three or fewer units. Holiday trees and greenery will be collected within 5 days of set out.
Holiday trees and greenery will be collected from the front of the residence at the curb. For missed collections, residents can call 311 and make a “Christmas Tree Removal - Seasonal” service request from January 3, 2024 – March 2, 2024. After March 2, residents should place their trees at the point of trash collection.
All residents can also drop off holiday trees and greenery at three locations:
Monday through Friday, 8 AM – 4 PM:
201 Bryant St. NW (Roll off box)
Guy Mason Recreation Center (3600 Calvert St NW)
2700 South Capital St., SE (Roll off Box)
Holiday Tree Collection FAQs:
2023-2024 Holiday Tree FAQs.pdf
Unified Communication Center UCC
DPW is committed to delivering efficient and effective services to our residents and quickly resolving issues. As our partner in providing streamlined and effective resolutions, we wanted to share the best channels for residents to utilize.
In order to improve our customer service and our internal tracking mechanisms, DPW launched the Unified Communication Center (UCC) in November 2023 aimed at decreasing our response and resolution times. Through the UCC, we have consolidated our call centers and phone numbers into one accessible line. In February 2024, our average hold time was under 2 minutes, affirming our swift assistance for all callers. We also consolidated our emails into one central address. Each contact, whether by phone or email, is provided a Service Request (SR) if they don’t already have one. For a service inquiry, our representatives offer service information and pass along Service Level Agreement (SLA) benchmarks. In instances where an SR is past our SLA benchmarks, our operational escalation team intervenes to quickly resolve the outstanding request.
To ensure smooth communication for everyone, as a first step, we kindly request you share the contact details of the UCC with all members in your office and constituents who reach out to you. This will make the service resolution process quicker for residents and raise awareness about DPW's new communication center. DPW’s leadership team is here to address continual issues or problems that have not been addressed satisfactorily by the UCC.
The UCC is still new, and staff are still learning. If you have used the UCC, please share feedback on what’s working well and what needs improvement. We’d love to hear from you so we can continue to improve!
UCC Phone: (202) 673-6833 (Mon – Fri) 8:30 am – 4:30 pm
Central Email: dpw@dc.gov.
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