We Answer the Call Newsletter

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OUC Karina Holmes




2020 will mark by fourth year as Director of the Office of Unified Communications. I am very proud of all that we have been able to accomplish in my time here and as we step into a new decade and I can't help but think of what's next for our agency, for our city, and for the nation.

Recently, I sat down with Janice Quintana, a featured contributor for GovLoop, to discuss the changing landscape of the customers we serve and the District as a whole, what's next for the industry, and my vision for the agency in the years to come. 


Director Holmes

Read the entire article HERE.


fy annual report

FY19 ANNUAL REPORT - In 2019, the Office of Unified Communications took "Heroes in Headsets" to the next level.

OUC's very first annual report serves as a look back at all of the things the agency accomplished in 2019. From the UCC Call Floor "Facelift" to showcasing THOR, OUC's mobile communications command center, at APCO's 85th Annual Conference and Expo.

To view the full annual report, click here.


kh sworn in

On November 14, Houston PD’s Executive Assistant Chief of Police Matt Slinkard and Director Karima Holmes were sworn in as the new First Responder Network Authority Board Members.

The First Responder Network Authority (FirstNet Authority) is an independent entity within the Department of Commerce’s National Telecommunications and Information Administration (NTIA). The FirstNet Authority’s mission is to ensure the building, deployment, and operation of FirstNet, the nationwide broadband network that equips first responders to save lives and protect U.S. communities.


311 holiday trees

HOLIDAY TREE COLLECTION - Residents in DPW-serviced households are asked to call 311 to make an appointment to schedule their tree and greenery collection for composting between December 27 - January 31.

Trees and Greenery should be placed in front of residents’ homes or taken to the drop off locations where they will be composted and made available to residents at no charge. Please remove all ornaments and lights and do not place trees and greenery in bags.

If residents do not wish to participate in composting their holiday trees and greenery they can also be placed where your trash is normally collected. They will be picked up along with your trash as space in our trucks permits.



RAVE FACILITY AND PANIC BUTTON APP DEPLOYMENT - The Panic Button is one of many tools and new technologies which Mayor Bowser has invested in to ensure efficient communications between residents and government services. 

Throughout 2020, the Office of Unified Communications (OUC) will continue to implement the Panic Button App across all District government agencies and facilities. This app immediately notifies on-site personnel during incidents and shares emergency information with first responders. 

The Panic Button has been deployed at the following District government agencies:

rave logos 3rave logos 4

For more information on the Rave Panic Button, visit www.ravepanicbutton.com or email panicbutton@dc.gov.



CONGRATULATIONS to Rolonda Garnett for delivering twins on her first childbirth 911 call. Although she was understandably nervous, Ms. Garnett tuned into the caller, was commanding and compassionate, took charge, and the twins were delivered perfectly. Well done, Rolonda!


OUC - get connected

GET CONNECTED - Make sure you're following the Office of Unified Communications on social media!

Stay up to date with everything going on at DC911 and DC311! You won't want to miss a thing!


Mayor Bowser's 21st Annual Senior Holiday Celebration

OUC attended the best holiday party in town! OUC employees joined Mayor Muriel Bowser and the Department of Aging and Community Living for the Mayor's 21st Annual Senior Holiday Celebration! During the fest, Mayor Muriel Bowser and DACL provided DC Seniors with information and resources, music, food, live entertainment, and more. 

mmb senior holiday

DFS Secret Santa 6D Community Party

This Christmas, the Office of Unified Communications partnered with the Metropolitan Police Department (MPD), the Office of the Chief Medical Examiner (OCME) and the Department of Forensic Sciences (DFS) to provide holiday cheer! Collectively, the agencies were able to provide boys and girls age 5-13 years old with over 150 gifts! All of the joint efforts culminated with a festive and fun 6D Community Christmas Party!

dfs party

Multi-Agency Core Team Walk in Ward 8

The Multi-Agency Sweep/Core Team Walk gives District service agencies the opportunity to make a difference in Ward 8 neighborhoods in real time. The Office of Unified Communications partners with various service agencies like MOCRS, MPD, DPW, DC Health, DBH, etc. to educate our residents on the services the District provides to keep the communities safe.

311 dfs

The Mayor's Office of the Clean City Roll-Off Days

311 has been enthusiastically collaborating with the Mayor's Office of the Clean City at their Roll-Off Days across the District. Roll-Off Days allow residents to dispose of bulk trash and other debris and learn about other DC government agencies. Meet 311 operators, report service requests, and learn about how you can reduce waste, save energy, and prevent pollution in your neighborhood and environment at the next event on January 11, 2020 at Stoddert Elementary School!

ouc roll off day