DC 311 IS NEW AND IMPROVED - The Office of Unified Communications (OUC) has introduced upgrades to all of the District’s current 311 platforms, which include the web portal, internal agent portal, servicing agency interfacing systems, and the mobile app. These user-friendly improvements incorporate recommendations and feedback from District residents and stakeholders.
Key improvements to the DC 311 system include:
- Department app integration to allow agency personnel to provide real time status updates from the field
- Automatic picture geolocation tagging
- Image pick-list availability to help better clarify what services are needed
- Detailed service request activity tracking
- Completed service request life cycle views
- Enhanced duplicate service request detection features
To optimize the new enhanced features of the mobile app, click here to download:
Or visit us at 311.dc.gov.
*Registered mobile app users will need to reset their password in the new version which should be available after you update in the app store. Your 311 service history will follow as long as the same email address is utilized.
Need assistance? If you have any issues or concerns, please contact the OUC 311 Support Group via email at 311info@dc.gov.
We are here to help! Thank you for your patience!
DOWNLOAD THE DC311 MOBILE APP - After September 30, 2019, service requests submitted through the SeeClickFix app will no longer be processed by DC 311.
Please ensure that you have downloaded DC's official 311 mobile app which can be found here:
Google Play
Apple Store
Questions? Email us at 311info@dc.gov.
PANIC BUTTON APP DEPLOYMENT
FACILITY AND PANIC BUTTON APP DEPLOYMENT - The Panic Button is one of many tools and new technologies which Mayor Bowser has invested in to ensure efficient communications between residents and government services.
Throughout 2019, the Office of Unified Communications (OUC) will continue to implement the Panic Button App across all District government agencies and facilities. This app immediately notifies on-site personnel during incidents and shares emergency information with first responders.
The Panic Button has been deployed at the following District government agencies:
MEET LATRICE -
Latrice Covington is originally from Oxon Hill, MD. She has been working in public safety for over 25 years. Before joining the agency’s Office of Professional Standards and Development as a Quality Assurance Specialist, Latrice was a longtime call taker, MPD Dispatcher, and was temporarily detailed as a 911 Assistant Watch Commander.
The greatest lessons Latrice has learned at the agency, thus far, are the importance of teamwork and leadership. Latrice considers 911 Operations Chief, LaJuan Sullivan, her greatest role model at the agency. “She teaches me every day how to be a great leader.” Outside of the OUC, Latrice enjoys dance, crafts, event planning, and cooking. She plans to pursue a degree in Psychology in the near future.
Some words of wisdom Latrice would give to a new employee are “don’t make judgements based on other people’s experiences, judge based on your own experiences” and to “always give things a try, no matter what the challenge is in front of you.” What brings her back to work each day? Her coworkers and being able to support her family!
Thank you Latrice for all that you do. #WhoAnswersTheCall.
To view more of our Employee Spotlights, visit our Instagram page!
 GET CONNECTED - Make sure you're following the Office of Unified Communications on social media!
Stay up to date with everything going on at DC 911 and DC 311! You won't want to miss a thing!
|
