Service
We will ensure that our staff has the resources and professional mindset to answer calls quickly and efficiently with accurate information in a timely manner.
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People
We will offer support and training that provides OUC staff opportunities for career advancement, development and individual growth.
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Innovation
We will strive to be innovative in a way that balances technology with the needs of the agency and residents ensuring reliable service while improving customer service delivery.
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Police Non-Emergency Number
Residents and visitors of the District of Columbia should now call 3-1-1 for all police non-emergencies.
Police Non-Emergencies include the following:
- Noise Complaints
- Unoccupied Vehicle Related Incidents
- Vandalism, Destruction or Property Damage
- Crimes or Incidents that Happened in the Past
For more information, visit ouc.dc.gov.
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T.H.O.R.
The Tactical Homeland Operations Response (THOR) is a two-story, 80-foot long mobile communications command center designed to help public-safety answering points (PSAPs) maintain operations when their call centers are down or overwhelmed by traffic in crisis situations.
This year, the agency intends to complete efforts to fully outfit the unit in preparation for use during exercises, special events, and other activities as needed. T.H.O.R. is capable of supporting up to 17 call-taker or dispatcher positions.
The mobile command will make its debut this summer at the APCO 85th Annual Conference & EXPO in Baltimore, MD from August 11th-14th.
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Public Safety Communications Center (PSCC) Infrastructure Remodel
This summer, the Office of Unified Communications (OUC) will utilize capital funding to continue the remodel of the Public Safety Communications Center (PSCC), the OUC's secondary operations site. The remodel will be completed in a phased approach spanning three years. The redesign of the call floor will improve the work environment for operations staff and will help OUC better align with the advancement of current 911 and 311 industry technology standards. The completion of this secondary PSAP will support our efforts toward achieving redundancy for the agency.
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311 SERVICE SUPERSTAR SPOTLIGHT
 SERVICE SUPERSTAR - We'd like to give a shout out to a true customer service superstar - Ms. Rochele Norfleet!
Rochele is a member of the Community Action Team and is consistently the first 311 Customer Service Representative to volunteer for any outreach opportunities. She can be found most Saturdays helping out with the Mayor's Office of the Clean City's Roll-Off days. Rochele came to the Office of Unified Communications through the L.E.A.P. program and has been a consummate professional. She is always willing to go the extra mile. Whatever it takes - she is willing to do without hesitation.
For these reasons and more, Rochele recently won the 311 Divisional Exemplary Service award.
Thanks Rochele for all you do for the District of Columbia!
ENHANCED LOCATION SERVICES
THE OFFICE OF UNIFIED COMMUNICATIONS AND RAPIDSOS ROLL OUT LIFESAVING TECHNOLOGY - The Office of United Communications (OUC) recently joined with RapidSOS to showcase the new, lifesaving technology deployed across the District making it possible to pinpoint callers from mobile phones.
The inability to locate 911 callers who dial in from mobile phones has long been a problematic issue across the country for the nation’s 911 telecommunicators. The country’s 911 infrastructure is 50 years old, was built for landline phones and simply does not have the ability to locate callers from cell phones, which now make up nearly 80 percent of all calls to 911.
RapidSOS has developed technology that allows 911 centers to finally utilize the data from mobile phones to accurately locate callers during emergencies, saving precious time in an emergency. RapidSOS has partnered with Apple and Google to enable emergency location for phones with iOS 12 and Android version 4.0 and higher.
For more information, visit ouc.dc.gov.
RAVE PANIC BUTTON APP DEPLOYMENT
 RAVE FACILITY AND PANIC BUTTON APP DEPLOYMENT - The Rave Panic Button is one of many tools and new technologies which Mayor Bowser has invested in to ensure efficient communications between residents and government services.
In 2019, the Office of Unified Communications (OUC) will continue to implement the Panic Button App across all District government agencies and facilities. This app enables the immediate notification of on-site personnel during incidents and can initiate emergency procedures before first responders arrive.
The Office of Unified Communications has already made huge strides in creating strong partnerships to protect our citizens and employees in District government buildings. Kudos to the agencies included above for making strides to ensure our call takers have what's needed for DC's First Responders!
For more information, visit www.ravepanicbutton.com or email panicbutton@dc.gov
WELCOMING OUR NEW EMPLOYEES - The Office of Unified Communications has recently onboarded several new employees. Join us in congratulating them and welcoming them to the agency!
 MEET YASMIN -
Although she was born in Washington, D.C., she considers Atlanta home.
She began working for D.C. Government in 2005 at the Office of Risk Management. She has been a part of the OUC family since 2011.
The greatest lesson Yasmin has learned is that "Change is certain. You can’t avoid it. Working in the IT department, it is important to not only maintain zero error systems and applications but it is pertinent to always be researching and seeking innovative technology that will allow for even smarter and more efficient work products.” She encourages OUC newcomers to work hard, build strong relationships, and take pride in your work product.
Yasmin has had a love for sewing for as long as she can remember. She even has a studio that has over ten machines! “I come to work every day for my kids. It’s important to me that they see work ethic. I am most happy seeing my kids, Jah-Zuri (14), Donovan (11), and Saleemah (7) able to participate and flourish in activities and environments that having a stable job provides. I work hard for them”
Thank you Yasmin for all that you do! #WhoAnswersTheCall
To view more of our Employee Spotlights, visit our Instagram page!
 GET CONNECTED - Make sure you're following the Office of Unified Communications on social media!
Stay up to date with everything going on at DC911 and DC311! You won't want to miss a thing!
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