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WE ANSWER THE CALL - The Office of Unified Communications' strategic plan is a roadmap that will guide the agency's daily operations and long-term successes for the next two years.
Our six strategic focus areas will ensure that we are moving forward as an agency and as the communications gateway and lifeline in the nation's capital.
OUC IS A TRAILBLAZER - Discover how the Office of Unified Communications and Salesforce have partnered to better serve the residents and visitors of the nation's capitol.
UTILIZING 311 AS THE NON-EMERGENCY POLICE NUMBER - Residents and visitors of the District of Columbia will now be directed to call 3-1-1 for all police non-emergencies.
The OUC defines a non-emergency call as any call related to an incident that does not pose an immediate threat to the safety of individuals and/or incidents that occurred at least one hour before the initial request for police assistance is made.
Police Non-Emergencies include the following:
Noise Complaints
- Music
- Barking Animals
- Construction
Unoccupied Vehicle Related Incidents
- Traffic Complaints
- Disabled Vehicles
Vandalism, Destruction, or Property Damage
- Vandalism
- Graffiti
- Property Damage
- Destruction of Property
Crimes or Incidents that Happened in the Past, No Injury, and the Suspect is No Longer on the Scene
- Lost/Found/Stolen Property
- Simple Assault
- Fraud
- Loitering
- Forgery
For more information, visit ouc.dc.gov
RAVE PANIC BUTTON - The Office of Unified Communications and Rave Mobile Safety have unveiled the District's newest public safety enhancement tool, the Rave Panic Button.
The Rave Panic Button mobile app delivers crucial information like detailed caller location, floor plans, emergency exit locations, emergency contacts, and key procedures to first responders so that they can quickly and precisely respond to crisis situation, such as active shooter events or medical emergencies in District buildings.
For more information, visit ouc.dc.gov
 UBER & 911 INTEGRATION - Using Uber in the District? Your ride just got a lot safer.
Uber has launched a 911 integration pilot in the District of Columbia, allowing DC Uber passengers to utilize an in-app emergency button that will notify the Office of Unified Communications of an emergency and instantly share their real time location, car make/model, and license plate number with 911 call takers.
“For many years, the biggest challenge in the 911 industry has been location accuracy. A faster response with enhanced location services will save lives, and we are so grateful for partners like Uber who have stepped up to change the landscape. Mayor Bowser is committed to utilizing cutting-edge technologies to keep residents safe and continuing to raise the bar for emergency communications across the District.” said Karima Holmes, Director of the Office of Unified Communications.
Federal regulators estimate about 10,000 lives could be saved every year if first responders were able to get to a 911 caller just one minute faster. As a result, the Bowser Administration contracted RapidSOS to develop the technology used in this app, which will allows 911 call takers to receive vital information quickly, reducing the length of time between a call taker and a first responder being dispatched in an emergency situation.
 MEET ROBINETTE -
Robinette Woodland, a native Washingtonian, has been a 311 Customer Service Representative with the Office of Unified Communications for two years. She considers all three of her supervisors to be her role models at the OUC, sharing that they all provide “a uniqueness that keeps me grounded.” She affectionately refers to them as her “supervisor Gumbo.” The greatest lesson she has learned during her time at the OUC is that it doesn’t matter what a person says or how they say it, the only thing that matters is how you respond.
Robinette’s hobbies include binge watching Netflix and creating new recipes for her daughter who has five food related allergies. When asked what advice she would give to a new employee, she is reminded of a quote: “There was an owl who sat on an oak, the more she saw the less she spoke. The less she spoke the more she heard, we should all learn to be like that bird.”
The newly elected ANC Commissioner for Ward 8CO3, Robinette’s ultimate goal is to go all the way to the Senate. Her motto is “No Ceilings!”
Thank you Robinette for all you do! #WhoAnswersTheCall
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