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DISTRICT OF COLUMBIA
NO WRONG DOOR INITIATIVE
The District envisions a coordinated “No Wrong Door” System
across partner agencies, which is person/family centered and cultural and
linguistic competent, that will support people in need of Long-Term Services
and Supports (LTSS), regardless of where they enter the service system. More>>
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Click image to view photos from the Bringing Stars Together Celebration (March 2018)
Stars Came Together for PCT Celebration
Click Here to View photos from the event
In March, DDS's No Wrong Door Initiative | DC
Support Link hosted a celebration for Person-Centered Thinking (PCT) trainers,
coaches and leaders throughout the District entitled Bringing Stars
Together. This event was created to celebrate the selfless and tireless
acts of PCT participants whose efforts often go unrecognized.
Attendees included representatives from No Wrong
Door Partner agencies including the Department
on Disability Services, DC Office on Aging, Department of Behavioral Health, Department of Human Services , Department of Health Care Finance and the Mayor’s Office of
Veterans Affairs (MOVA) and
service providers such as Metro Homes, RCM of Washington, NCC, Capital Care Day
Program and Progressive Habilitative Day Program.
Attendees were treated to guest speakers such
as:
- Andrew Reese, DDS Director
- Shawn Terrell, U.S. Department of Health and Human
Services
- Lisa Meyer, Person-Centered Thinking Facilitation
Trainer
- Claudia Schlolsberg, State Medicaid Director
- Sara Tribe-Clark, Associate Director, DCOA
The highlight of the event came during the group
activity portion of the celebration, when
each table shared their artistic vision for the evolution of PCT in the
District. Each group talked about lessons learned, success stories and the
impact PCT has had on their work.
This insightful activity was a great prelude to
the certificate ceremony, which that recognized each
individual for their commitment to the PCT journey.
Overall, the event was a success because the
attendees "felt like stars," but don't take our word for
it. Here is what a few attendees had to say in our follow-up survey:
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"People gained
information on how PCT is implemented in our community."
- "It was well organized. The event had a great flow."
- "The award and tee shirt presentation should
continue. Great celebration!"
Click Here to View photos from the event
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This issue of the NWD newsletter highlights the District’s first-ever Person-Centered Thinking Celebration: “Bringing Stars
Together,” event photos, upcoming trainings and more.
Upcoming Dates & Events
Here are a few activities happening with the No Wrong Door partners.
Event Calendars & Newsletters
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Apple is proposing 13 new "accessibility emojis" to represent people with disabilities. If Apple's proposal is well-received, these emojis will become official in 2019, and would become available on iPhones and some Android phones in the second half of that year. (Business Insider, 3/26/18).
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Person-Centered Thinking Training is an introductory course focused on the core concepts of person-centered service provision and planning. This is required by the Centers for Medicare and Medicaid Services (CMS) for people enrolled in home and community-based services offered through the Medicaid waiver.
This two-part training is structured to help participants understand the importance of coordinated support, building relationships and community connections, and creating a culture of learning and accountability throughout the service system.
The training includes group activities around real-life scenarios, allowing participants to practice organizing information gained through discovery, everyday learning, and management tools.
May 21st (Part I) & 22nd (Part II) from 9:00am—4:30pm
June 18th (Part I) & 19th (Part II) from 9:00am—4:30pm
Government agency staff can register through PeopleSoft. All other providers and community members can register by contacting Lee Anne Brantley at leeanne.brantley@dc.gov.
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DDS's No Wrong Door Initiative (also called DC Support Link) will host it's 2nd Annual inter-agency summit focused on enhancing the front door experience for District residents in need of Long Term Services and Supports (LTSS) and their families. Last year's summit was a blast, so...let's do it again!
The summit will be in June (date TBD) at Gallaudet University. More details coming soon.
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One of the core elements for
the District’s No Wrong Door (NWD) initiative is to cultivate a culturally and
linguistically competent (CLC) system to improve access to long-term services
and supports – starting at the “Front Door.” Much
of the NWD focus involves engaging Front Door agency staff – greeters, intake,
outreach, and supervisors - in dialogue around cultural and linguistic
competency, exploring collaborative approaches to enhance the quality of
services and supports, and embedding cultural and linguistic competence into
our organizational values, policies, structures, and practices.
In March, Vivian Guerra, DC
Department on Disability Services (DDS), and Lanada Williams, DC Department of
Behavioral Health (DBH), teamed up as co-chairs of the NWD/CLC subcommittee to
deliver training to agency staff.
Eleven DBH Access Hotline Staff
engaged in various activities to gain self-awareness on CLC, identify the role
of personal and agency values, and recognize the importance of cultural
competency when interacting with District residents seeking services and
supports.
DDS had training at their
monthly managers’ meeting, at which they reflected on their leadership role, their own cultural worldviews and personal
values, and the role of values in decision-making. Both sessions provided
opportunities for staff and leadership to explore the many facets of CLC and ways
to use CLC to enhance long-term services and supports.
The District was one of 10
states selected by the Administration on Community Living to participate in a
national Community of Practice on Cultural and Linguistic Competence. This Community
of Practice builds upon the work of the No Wrong Door initiative and will
continue to address ways to strengthen the Front Door to long-term services and
supports across our NWD health and human services agencies.
For more information, please
contact Vivian Guerra, NWD Cultural and Linguistic Competency Lead at
vivian.guerra2@dc.gov.
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Community of Practice on Cultural and Linguistic Competence in Developmental Disabilities (CoP/CLC)
State Team Meeting
Date: Wednesday, May 16, 2018 Time: 1-3 p.m. Location: DDS – 250 E St. SW
DDS leads the District’s CoP in CLC, in which we come together on an ongoing basis to share ideas, provide technical assistance and support among peers, and discuss solutions to shared challenges in embedding cultural and linguistic competence principles and practices within the developmental disabilities system.
If you are interesting in attending or have questions, please contact Vivian Guerra, No Wrong Door - CLC Lead at vivian.guerra2@dc.gov
Accessibility: The space and bathrooms at DDS are wheelchair accessible. To request additional accommodations, including language access, please contact Vivian Guerra at vivian.guerra2@dc.gov.
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The District of Columbia’s Person-Centered
Thinking (PCT) Learning Community entered 2018 by recommitting to its vision of
energizing interagency service professionals and people receiving long-term
supports and services. The Learning Community is dedicated to getting real
results from person and family centered thinking and practices
Moving into its third year, participants of the
Learning Community have clarified their vision, mission, core values, and
commitments for the year ahead.
Responding to feedback provided in previous
meetings, the DC Learning Community has committed to adapting the current two-day
in-person DC Person-Centered Thinking Training to the needs and experiences of
support professionals working as Home Health Aides, Personal Care Aides, and
Direct Support Professionals. If you are interested in contributing your point
of view, expertise, or experience to the adaptation of the curriculum, please
attend our meetings!
The DC PCT Learning
Community meets on the fourth Friday of every month from 10:00 AM to 12:00
PM.
Department on
Disability Services
250 E Street, SW
Washington, DC 20024
If you are interested in attending, have any
questions, or would like to take a person-centered thinking training, please
contact Emily Price at emily.price@dc.gov.
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“Success happens when good people with good intentions cooperate and work together over a shared interest. Believing that people are basically good is what fuels most inspired individuals. Cynics and pessimists do not change the world.” - Meg Whitman, author of The Power of Many
The front door experience in accessing long-term services and supports (LTSS) begins with the first encounter between agency staff and a person seeking LTSS. DDS's No Wrong Door Initiative | DC Support Link is a network of government and non-profit organizations focused on enhancing the front door experience for District residents in need of Long Term Services and Supports (LTSS) and their families.The agencies involved are the Department on Disability Services, DC Office on Aging, Department of Behavioral Health, Department of Human Services and the Department of Health Care Finance.
Visit the No Wrong Door for more information.
Program Director Erin Leveton
Grant Administrator Rebecca Salon
Program Manager Mark Agosto
Business Analyst Robin Barnes
Cultural & Linguistic Competency Lead Vivian Guerra
Marketing & Outreach Lead Phillip S. Williams
Person-Centered Lead LeeAnne Brantley
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