DC No Wrong Door February Newsletter (2018)

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The District envisions a coordinated “No Wrong Door” System across partner agencies, which is person/family centered and cultural and linguistic competent, that will support people in need of Long-Term Services and Supports (LTSS), regardless of where they enter the service system. More>>

NWD Front Door Summit 2017_Laura Newland
Front Door Summit at Gallaudet University (2017)

Front Door Summit Builds New Bridges

 “This is the right path. Keep moving forward.” - Event Attendee

DDS's No Wrong Door Initiative (also called DC Support Link) hosted an interagency summit focused on enhancing the front door experience for District residents in need of Long Term Services and Supports (LTSS) and their families. The summit was held on September 25, 2017 at Gallaudet University and was attended by seventy-three staff across six District health and human service agencies and the Mayor’s Office of Veterans Affairs. The agencies involved are the Department on Disability ServicesDC Office on AgingDepartment of Behavioral HealthDepartment of Human Services Department of Health Care Finance and the Mayor’s Office of Veterans Affairs (MOVA).

During the full day event, attendees: (1) gained knowledge on national best practices in person and family centered thinking and cultural and linguistic competence to enhance the front door experience for people in need of LTSS; (2) participated in an interagency speed networking activity and a managers’ break-out session to enhance networks of ongoing collaboration; and (3) participated in the internal launch of the DC Support Link resource portal and brand marketing. 

Some of our participants reported the following in our survey:

  •  “It was important for developing working relationships and showing front line people how important they are.”
  • ‘”Excellent summit!”
  •  “Great conference”
  • “This summit should be a quarterly event.”

In response to the overwhelming positive feedback from our participants, we will host our 2nd Annual Front Door Summit in June!

Stay tuned for more details regarding this informational and educational event.

Did You Know?

In 2016, the veterans population in the District of Columbia is 26,346 and 15.7% of those veterans have a service-connected disability. (U.S Census Bureau, 2016 American Community Survey 1-Year Estimates)

Did You Know?

Newsletter Snapshot February 2018

This issue of the NWD newsletter highlights the first-ever DC Interagency Summit focused on enhancing the front door experience for District residents in need of LTSS and their families, upcoming trainings and more.

Dates & Events


Here are a few activities happening with the No Wrong Door partners.


DC's Person -Centered Thinking Learning Community Meeting 
Friday, February 16, 2018

DDS Offfices
205 E. Street, SW
Joy Evans Room (1st Floor)
Washington, DC 20024

Contact emily.price@dc.gov

 Event Calendars & Newsletters

"The best way to find yourself is to lose yourself in the service of others." - Mahatma Gandhi

Upcoming PCT Training (March/April)


Person-Centered Thinking Training is an introductory course focused on the core concepts of person-centered service provision and planning. This is required by the Centers for Medicare and Medicaid Services (CMS) for people enrolled in home and community-based services offered through the Medicaid waiver.

Person-Centered Thinking supports people throughout the lifespan, regardless of your involvement in in the service and support systems, whether you are entering for the first time, are in crisis, or currently enrolled in long-term services or programs.

This two-part training is structured to help participants understand the importance of coordinated support, building relationships and community connections, and creating a culture of learning and accountability throughout the service system.

The training includes group activities around real-life scenarios, allowing participants to practice organizing information gained through discovery, everyday learning, and management tools.

Next available training for all other government agency staff, staff, and community members:

 March 26th & 27th 

 April 18th & 19th  

Government agency staff can register through PeopleSoft. All other providers and community members can register by contacting Lee Anne Brantley at leeanne.brantley@dc.gov.

Join Us: DC’s Person-Centered Thinking Learning Community

NWD_Banner of Smiling Faces

The District of Columbia’s Person-Centered Thinking (PCT) Learning Community entered 2018 by recommitting to its vision of energizing interagency service professionals and people receiving long-term supports and services. The Learning Community is dedicated to getting real results from person and family centered thinking.

Since the No Wrong Door team joined the DC Learning Community in March 2016, it has expanded its reach to include the DC Office on Aging, Department of Behavioral Health, Department on Disability Services and Department of Health Care Finance in addition to key intake and referral sources, and Medicaid Waiver service providers from the Elderly and Persons with Physical Disabilities (EPD) waiver and the Intellectual and Developmental Disabilities (I/DD) waiver.

The District’s best practices and real-life examples, which are shared through these unique connections, add to the national dialogue on person-centered planning.

Moving into its third year, participants of the Learning Community have clarified their vision, mission, core values, and commitments for the year ahead.

Responding to a need discussed in years prior, the DC Learning Community has committed to adapting the current two day in-person DC Person-Centered Thinking Training to the needs and experiences of support professionals working as Home Health Aides, Personal Care Aides, and Direct Support Professionals. If you are interested in contributing your point of view, expertise, or experience to the adaptation of the curriculum, please attend our meetings!

The DC PCT Learning Community meets on the fourth Friday of every month from 10:00 AM to 12:00 PM.

 Department on Disability Services
250 E Street, SW 
Washington, DC 20024  

If you are interested in attending, have any questions, or would like to take a person-centered thinking training please contact Emily Price at emily.price@dc.gov.

Building Cultural and Linguistic Competence at the Front Door and Beyond

CoP_CLC Meeting

In 2017, the District was selected by the Administration on Community Living (ACL) to participate in a new national Community of Practice to advance cultural and linguistic competent (CLC) practices throughout the developmental disabilities system.  This initiative builds upon the work of the No Wrong Door (NWD) initiative, which has an interagency working group focusing on cultivating culturally and linguistically competent service and support systems in the District – starting at the “front door.”  

At January’s Community of Practice on Cultural and Linguistic Competency meeting, NWD CLC Subcommittee member Dr. Luis Gomez, who serves as a Bilingual Vocational Rehabilitation Specialist at the Department on Disability Services, shared best practices in engaging diverse communities and building cultural connections.  As Dr. Gomez shared, “those who enter the community must be connected to the community they want to serve.”  

DDS is leading this 5-year initiative, which brings us opportunities for peer learning and technical assistance through Georgetown University’s National Center on Cultural Competence.  Much of the work ahead involves engaging in dialogue around cultural and linguistic competency, exploring collaborative approaches to enhance the quality of services and supports, and embedding culturally and linguistically competence into our values, policies, structures, and practices.

For more information, please contact Vivian Guerra, NWDCultural & Linguistic Competency Lead at vivian.guerra2@dc.gov.

Coming Soon_DC Support Link

People on the Move

Erin Leveton_DDS

Erin Leveton, Program Manager of the DC Department on Disability Services State Office of Policy, Planning & Innovation has been invited to participate in the Professional Fellows Program of Hands Along the Nile Developmental Services (HANDS). HANDS seeks to develop partnerships between Americans and Egyptians to increase intercultural understanding and to support Egyptians in their efforts to enhance the quality of life for all people in their land. Leveton will travel to Egypt February 9 – 21 to work with mid-level professionals and emerging leaders to increase their knowledge about the field of disability advocacy and identify strategies the country can use to foster full participation of people with disabilities in their society. 

Mark Agosto_DDS

Mark Agosto, DDS Program Manager was accepted in January to the Georgetown University Leadership Academy for Cultural Diversity and Cultural and Linguistic Competence. The Leadership Academy is an intensive course of study comprised of three months of preparatory activities and leadership coaching for up to one year. It also includes a four-day learning experience in Santa Fe, New Mexico. The program starts in late April.

Who's making moves on your team? Share with us an update to include in our next NWD Newsletter. Contact Phillip Williams, NWD Marketing & Outreach Lead, at phillip.williams3@dc.gov. 

No Wrong Door Overview

The front door experience in accessing long-term services and supports (LTSS) begins with the first encounter between agency staff and a person seeking LTSS.  DDS's No Wrong Door Initiative (also called DC Support Link) is a network of government and non-profit organizations focused on enhancing the front door experience for District residents in need of Long Term Services and Supports (LTSS) and their families.The agencies involved are the Department on Disability ServicesDC Office on AgingDepartment of Behavioral HealthDepartment of Human Services and the Department of Health Care Finance.

Visit the No Wrong Door for more information.

No Wrong Door Project Team

Program Director
Erin Leveton

Grant Administrator  
Rebecca Salon

Program Manager   
Mark Agosto  

Business Analyst  
Robin Barnes

Cultural & Linguistic Competency Lead
Vivian Guerra

Marketing & Outreach Lead
Phillip S. Williams

Person-Centered Lead
Lee Anne Brantley