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Utility Auto-Pay Billing Issue
If you are signed up for auto-pay for utility billing, we want to let you know that our utility billing software is currently experiencing a system error that has caused some auto-payments to be incorrectly declined. This issue is affecting only a limited number of customers, not all residents.
Our team is actively working with the software provider to resolve the problem as quickly as possible. If your auto-payment was declined in error, please rest assured that no late fees will be applied, and no penalties will be issued as a result of this system failure.
We will notify the community as soon as the issue has been fully resolved.
Thank you for your patience and understanding as we work to correct this problem.
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