 The Emerging Leader training certificate is one of the most popular training opportunities that LDC facilitates. It is a four-week program that is designed to help State employees enhance their leadership skills.
Allie Rasmussen (AR) from LDC interviewed James Thacker (JT) from the Colorado Department of Public Safety (CDPS) to discuss the launch and early results of CDPS’s piloting the "Train the Trainer" Emerging Leader program. This initiative was designed to boost training capacity internally by certifying agency staff to deliver the training themselves.
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Addressing the Demand Problem
AR: How did you come to the "Train the Trainer" Emerging Leader program as a solution? Specifically, what training problem were you trying to solve at CDPS?
JT: We didn’t have a problem so much as we had excess demand for the Emerging Leader Certificate. We were hearing from a lot of people saying, "Hey, I want to sign up for this, but there are no open spots." And so that really brought us to the "Train the Trainer" program, thinking, gee, if we could handle our own volume, not only would that help DPA, but it would help us.
Successes, Challenges, and Learnings
AR: What have been some early successes and some challenges?
JT: I think early successes go right back to that demand question. There’s no shortage of people that are eager to sign up. That's a good thing.
I would put the challenges into two categories. One would be from the learners themselves. A percentage of learners didn't realize what a commitment the certificate program would be— both in the time and participation expectations. Some weren't used to that rigor.
The other challenge, and I'm only speaking for myself, is that some of the days there is so much content, I mean, so much, so much, so much, that it took me a while to realize, "Oh wait, these are the things we have to get to, these are things that are nice to get to." If we prioritize the things we have to do, that really ultimately serves the objectives.
AR: What are some of the key learnings or takeaways that you’ve had so far from starting this emerging leader program at CDPS?
JT: The one that I would really think is worth elevating goes back to that percentage of learners that didn’t understand the commitment. The flip side of that is holding people accountable.
At first I was really hesitant because I was new to the program and I didn't want to make people upset. But as I thought about it, I realized that it’s so important that people get the most out of this certificate program. However, to do that, they need to invest time and energy. If somebody shows up for two hours in one session and they still get to coast through the class, that’s not fair to somebody else who’s really dedicating all the time and work into completing the program.
When I really started holding people accountable, that was a big learning, or even permission for me: you have to do this for the good of those people that are putting in the effort.
AR: I can imagine facilitating for your own agency—holding that expectation sounds a little bit more challenging than perhaps what we’re doing at LDC where there can be more distance.
JT: Yeah, because you're not necessarily going to see somebody in the hallway.
AR: Right, totally. But then I bet the relationships that you build as a facilitator when you do run into someone—that’s pretty cool, too.
JT: Exactly. And you know, when I hold people accountable, that’s not because I’m being mean or ruthless. It’s very objective and very matter of fact. Here are the guidelines, and if for some reason you don’t meet those guidelines, then we can get you in the next session. But it’s not going to work today. So it is the responsibility of the learner.
Internal Engagement
AR: So in your experience, you've observed a cohort of mixed agency folks and then you've had two cohorts of only folks from CDPS. Are there any differences that you notice?
JT: I think probably—and this is anecdotal—the only difference is that when the cohort is entirely within CDPS, then people are more willing to engage and follow up than if they're with other agencies. Then there's a little bit more distance.
Looking to the Future
AR: What excites you about the future of the program at CDPS?
JT: Simply continuing to offer it because of the high demand. Between now and the next cohort starting October 13, I plan to thoroughly review the guides and slides to improve my comfort in prioritizing content and facilitating smoothly.
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