Consumer advisory: What to do if you receive a disconnection notice from your utility
With the temporary moratorium on disconnections ending on June 12, 2020, utilities in Colorado have begun issuing shutoff notices to electric and natural gas customers for non-payment of past due amounts.
The Colorado Office of Consumer Counsel (OCC) and the Colorado Public Utilities Commission (PUC) want consumers to be aware of what to do if they receive a disconnection notice and assistance that is available to help them pay their energy bills.
Here are the steps to take to avoid disconnection:
 Contact information for Colorado investor-owned utilities, municipal utilities and rural electric associations can be found in this spreadsheet.
For more information about utility disconnections and collections, see the PUC’s For-Your-Information fact sheet on “Your Rights as an Electric or Natural Gas Utility Customer.”
Customers who have difficulties obtaining help after they have contacted all the resources listed above are encouraged to contact the PUC by email at dora_puc_website@state.co.us.
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About OCC
The Colorado Office of Consumer Counsel (OCC), a division within the Department of Regulatory Agencies (DORA), represents residential, small business, and agricultural utility consumers as a class in electric and natural gas proceedings before the Colorado Public Utilities Commission (PUC). The OCC does not regulate; it advises and advocates on behalf of consumers. The OCC helps consumers by lowering or eliminating proposed utility rate increases and by ensuring that utility rates, regulations and policies are more equitable for residential, small business, and agricultural consumers.
About PUC
The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental and social values of our state.
About DORA
DORA is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. Visit dora.colorado.gov for more information or call 303-894-7855/toll free 1-800-886-7675 outside of Denver.
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